Radiotherapy Receptionist and Planning Coordinator

In this vital front-of-house role, you will provide high-quality administrative and reception support within the Radiotherapy (RT) department, ensuring every patient and their family receives a warm, professional and compassionate service. You will be the first point of contact for those attending treatment, greeting patients courteously, supporting them with check-in procedures, and helping them feel comfortable and informed throughout their visit.You will play a key part in maintaining smooth departmental operations--managing patient arrivals on EPIC and ARIA systems, keeping waiting areas organised, coordinating appointments, and communicating effectively with radiographers, nurses, medical staff and the wider multidisciplinary team. Your role will also involve responding to enquiries, offering non-clinical advice, supporting patients with local information and transport queries, and ensuring any concerns are directed appropriately.

Alongside these patient-facing responsibilities, you will carry out a range of administrative tasks including telephone handling, stock management, processing post and deliveries, and maintaining departmental resources. You will uphold confidentiality at all times and contribute to a positive team environment, including assisting with the training of new staff and students.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academicallyledacute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.

Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Knowledge & Qualifications

Essential: - Educated to GCSE and A level standard or equivalent; - Excellent IT skills including good working knowledge of MS packages

Desirable: - Willing to undertake further training

Experience

Skills & Abilities

Communication

Essential: - Effective communication skills at all levels both within the Trust and beyond

Personal and People Development

Responsibilities towards promoting Equality Diversity and Inclusion:

Specific Requirements