Radiology Private Practice Junior Business Manager

• Coordinate admin and business processes supporting private Radiology activity.
• Coordinate private patient pathways.
• Act as a key operational point of contact for private Radiology admin and business enquiries.
• Liaise with Consultant Radiologists, Radiographers, Radiology Nurses, admin teams and other services to ensure private examinations and procedures are appropriately coordinated.
• Support the effective scheduling of private activity across relevant modalities.
• Monitor private patient pathways and proactively identify and follow up outstanding actions which could delay treatment, imaging or reporting.
• Ensure that appropriate admin processes are completed before private examinations and procedures take place.
• Support effective use of available Radiology capacity for private patient activity whilst ensuring this is managed in accordance with agreed Trust and departmental arrangements.
• Identify unused or underutilised private capacity and escalate opportunities or concerns to the appropriate manager.
• Monitor cancellations and delays affecting private patients and assist in identifying recurring causes and opportunities for improvement.
• Work with modality teams and admin staff to ensure private patient activity is clearly identified and appropriately recorded on relevant systems.
• Resolve routine operational problems independently within agreed procedures, referring clinical decisions and significant operational issues to the appropriate clinical or managerial lead.

• Manage private patient pathways from referral to completion of the administrative and financial process.
• Act as a key point of contact for private radiology operational enquiries.
• Support the effective scheduling and utilisation of private imaging and procedural capacity.
• Monitor patient pathways and proactively resolve or escalate issues that may cause delays.
• Ensure private activity is clearly identified and accurately recorded on Trust systems.
• Monitor cancellations, delays and underutilised capacity, identifying opportunities for improvement.

• Ensure referrals contain the required information and liaise with referrers where details are incomplete.
• Coordinate referrals requiring clinical vetting and ensure timely progression through the pathway.
• Arrange appointments following clinical authorisation and ensure patients receive appropriate information.
• Support complex pathways involving multiple appointments or interventional procedures.

• Produce routine and ad hoc reports for the Radiology Management Team.
• Analyse data, identify trends, investigate discrepancies and support improvements in data quality.
• Present information using reports, spreadsheets, dashboards and presentations.
• Support managers in understanding performance variation and service improvement opportunities.

• Ensure insurer authorisations, guarantees, deposits or self-pay arrangements are confirmed where required.
• Verify that examinations and procedures are accurately recorded to support timely invoicing.
• Liaise with clinical, administrative and finance teams to resolve information discrepancies.
• Monitor outstanding activity awaiting invoicing and support income recovery processes.
• Produce activity and income reports and support business planning and forecasting.

• Identify opportunities to improve efficiency, utilisation and patient flow.
• Support development of new services, pathways and business opportunities.
• Assist with service reviews, business cases and evaluation of service changes.
• Contribute to the implementation of new digital systems and improved ways of working.

• Provide relevant activity and performance information to consultants and managers.
• Liaise with insurers, referrers, external organisations and Trust services regarding administrative aspects of private care.
• Support regular meetings relating to private practice activity and performance.

• Allocate and monitor workloads, support induction and training, and promote consistent application of procedures.
• Contribute to appraisal, objective setting and staff development processes.
• Support effective workforce planning and service continuity arrangements.

• Respond to enquiries and resolve routine concerns promptly and professionally.
• Support collection and analysis of patient and referrer feedback.
• Assist with complaints, audits, service reviews and governance activities.
• Ensure compliance with Trust policies, financial procedures, information governance and confidentiality requirements.
• Identify and escalate operational, financial and administrative risks.

• Participate in service improvement projects and implementation of revised processes.
• Support benchmarking, audit and continuous improvement activities.
• Promote a culture of learning, innovation and high-quality service delivery.

Essential

• Significant experience in an administrative, operational, business or performance environment.
• Experience of analysing activity, financial or performance information and producing reports for management purposes.
• Experience of supervising staff or coordinating workloads.
• Experience of improving administrative systems or processes.
• Experience of managing competing priorities and meeting deadlines.

Desirable

• Experience within the NHS, Radiology or another diagnostic service.
• Experience of financial administration, invoicing or income monitoring.
• Experience of NHS or independent-sector private patient services.

Essential

• Understanding of confidentiality, information governance and data protection requirements.
• Understanding of performance monitoring, data quality and accurate record keeping.
• Awareness of financial controls and the importance of accurate activity and income capture.

Desirable

• Knowledge of Radiology pathways, terminology, imaging modalities and workflow.
• Understanding of private medical insurer and self-pay processes.
• Understanding of Radiology capacity and utilisation.

Essential

• Excellent organisational and prioritisation skills, with the ability to maintain accuracy under pressure.
• Ability to interpret activity, financial and performance information and present findings clearly.
• Effective staff supervision and workload coordination skills.
• Strong IT skills, including Microsoft Office and Excel, with the ability to learn relevant clinical and Trust systems.
• Excellent written and verbal communication skills. Ability to communicate professionally with patients, consultants, clinical teams, managers, insurers and external organisations.

Desirable

• Advanced spreadsheet, dashboard or reporting skills.
• Process-mapping, project management or service-improvement skills.
• Experience of developing procedures, guidance or training materials.

Essential

• Demonstrates the Trust values
• Highly organised, methodical and able to use initiative.
• Able to work effectively both independently and as part of a multidisciplinary team.
• Able to undertake the requirements of the role, with reasonable adjustments where required.
• Patient and customer focused, with a professional and approachable manner.