Private Patient Team Lead

The post holder will work as the Team Lead for the Private Outpatient Admin and Reception teams cross site and be responsible for providing excellent customer service and contributing proactive information to support the Parkside management team

The post holder will assist with the day to day running of the outpatient admin, pre-op and reception teams cross site supporting the Service Manage and covering, if required in their absence

The post holder will be responsible for the pre-op and CIU bookings service including booking the patients.

The post holder will be involved in transforming current work practices to meet all Trust requirements - this will be heavily system based working through private work queues with EPIC & CC8

The post holder will be responsible for the day to day management of staff which includes; induction, 121, appraising, rotas, sickness and initial performance management

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Experience

Essential: - Significant customer service and administration experience

Skills and knowledge

Essential: - High level analytical approach to problem solving; - Experience in manipulating spreadsheets

Desirable: - Understanding of Medical terminology

Qualifications

Essential: - Good level of education with a pass in Maths and English; - NVQ 3 in Business and Administration or significant NHS experience