Primary Care Support Manager

• Act as one of the Operational Management contacts for the PCN ARRS staff overseeing annual leave, sickness absence, and Statutory/Mandatory training compliance.
• Provide regular reports to the PCN Board to provide assurance that PCN Workforce is compliant with all regulatory requirements.
• Collaborate with the Senior Management Team to support PCN developments, projects, and initiatives.
• Manage the recruitment process for new roles, from writing adverts to coordinating interview panels and consulting with the Senior PCN Manager to ensure appropriate pre-employment checks are completed.

• Act as the daily operational point of contact for the 6 Member Practices, to answer financial queries or any questions in relation to the ARRS Workforce.
• Monitor PCN performance against national and local targets.
• Deputise for the Senior PCN Manager at Board Meetings, Senior Management Team Meetings, PCN Members meetings, ICB Operational Meetings, and others as and when required.
• Ensure data submissions, toolkits and claims are accurate, verified, and submitted within deadlines.
• Maintain the PCN Risk Register and Incident Log, with support from the Senior PCN Manager.
• Keep an accurate PCN inventory log of all PCN equipment including mobile phones and who they are allocated to.
• Support with the emerging Integrated Neighbourhood Teams agenda where appropriate.

• Prepare agendas, reports and supporting papers in conjunction with the Senior PCN Manager/Clinical Director.
• Ensure accurate minutes and action plans are maintained.
• Monitor progress against agreed actions and Board decisions.
• Maintain governance documentation, policies, and risk registers.
• Ensure compliance with the PCN DES and relevant NHS requirements.
• Support the dissemination of key information and decisions across the Network.

Essential

• Professional and approachable, maintaining confidentiality as required.
• Highly organised with excellent attention to detail.
• Flexible and adaptable to meet the needs of the PCN.
• Calm under pressure.
• Collaborative and supportive leadership style.
• Able to influence and build effective relationships.
• Committed to continuous improvement and high-quality patient care.
• Full clean driving licence, ability to travel across sites

Essential

• Strong understanding of Primary Care Networks and the PCN DES.
• Knowledge of NHS governance and organisational structures.
• Understanding of workforce, finance, and performance management within primary care.
• Knowledge of information governance and data protection requirements.

Essential

• Experience of working in an operational role and managing competing demands.
• Experience supporting Boards, committees, or senior leadership teams.
• Experience of governance, operational management, and organisational development.
• Experience line managing or supervising staff.
• Experience managing multiple stakeholders and competing priorities.
• Excellent organisational and planning skills.
• Strong leadership and interpersonal skills.
• Excellent written and verbal communication.
• High-quality report writing and minute-taking skills.
• Ability to analyse information and provide clear recommendations.
• Excellent IT skills, including Microsoft Office 365.
• Ability to work independently with minimal supervision.