Primary Care Centre Assistant/Driver

Your duties will include

JOB

PURPOSE

To support the clinician in ensuring that the patient

pathway is completed within laid down timescale in accordance with policy,

procedure and working instruction. The

postholder will be responsible for supporting the continuing provision of

first-class care for all our patients through ensuring reception,

administrative and driving duties are undertaken efficiently and effectively.

KEY TASKS

AND RESPONSIBILITIES

To act as

receptionist at the base, managing patient appointments, supporting Clinicians

with administrative tasks, and supporting and managing patients through their

experience with Shropdoc.

To liaise

with Despatch in the Call Centre and your Clinician to ensure that base

appointments and home visits are completed in a timely fashion.

To drive

the Shropdoc vehicle to home visits in a safe and competent manner.

To ensure

that all kit is checked and available for both home and base appointments.

To ensure

that vehicles are checked prior to any visits so that they are safe and

roadworthy.

BASE - Duties and Responsibilities

To ensure

that the base is set up and ready for patients at the beginning of the shift.

All computers to be logged in and all essential kits ready and available.

To ensure

that base email account is checked and anything relevant is actioned, all phone

lines are connected, and printers are operational.

All

clinical kit is checked in conjunction with the Kit Checking and Sealing

Process.

To

appropriately record all drug and sundry usage across the shift using the

relevant stock control method and in conjunction with Medicines Management

Policy.

To

support your Clinician with administrative tasks, such as scanning paperwork,

emailing information or making phone calls

To be

responsible for greeting patients at bases and promptly recording their arrival

on clinical software and ensure that should a patient not attend that it is

promptly reported to Despatch.

To ensure

that all infection control procedures are stringently followed in line with

relevant policy and maintain a continuously clean and tidy environment.

To carry

out basic first response and fault-finding following failure of

systems/technical equipment.

To

provide clear and specific details to Despatch when reporting issues that

require further investigation.

To log

any incidents that occur on shift via Radar (for example, health and safety

incidents, safe-guarding concerns etc).

To advise

Clinicians of any drug or sundry shortages.

To

witness the removal and re-stock of controlled drugs and sign your agreement.

To check

the presence and function of all diagnostic equipment, replacing batteries or

reporting any faulty items.

To keep

Despatch appraised of clinical workload and any delay in seeing patients.

To always

maintain security of the base, including ensuring that the drugs cupboard

remains locked, and that no patient identifiable data is accessible.

To follow

the process for patients without appointments should people unexpectedly turn

up at base looking for clinical support .

To ensure

prescriptions are in printers when the doctor is seeing patients but stored in

drugs cupboard when on home visit or base is closed.

HOME VISITS - Duties and Responsibilities

To ensure

that the Clinician is always transported to home visits safely and with all

clinical kit available

To

maintain contact with Despatch throughout home visits, informing them of any

delays/detours and always ensuring they are contacted before returning to base.

Comprehensively

complete vehicle checks as per the Driver and Vehicle Policy and the Vehicle

and Kit Log before driving anywhere on shift.

Ensure

full clinical kit is available on all home visits and that it is regularly

checked and restocked in accordance with procedure.

About

us: Shropdoc is a

not-for-prot company established in 1996. Our

core services include Out of Hours (OOH) GP care, urgent care triage, home

visiting, and face-to-face clinical services. We work collaboratively with NHS

partners and other health and care organisations to ensure patients receive

safe, responsive, and high-quality care when their usual GP practice is closed

or when urgent support is needed.

Shropdocs mission is

to keep the patient at the heart of

all that we do. We aim to achieve excellence in the care we offer to

our patients, providing a safe and high-quality service that is easily

accessible. We strive to provide quality patient care, a working community with

integrity and kindness, and are committed to continually developing our staff.

Our vision and values of Community, Quality, Kindness, Integrity, and

Development are at the heart of all that we do, enabling us to achieve the best

outcomes for patients and for our colleagues.

Heres what some of our colleagues have to say

About working for Shropdoc

''Working with GPs and other clinicians is very rewarding, and I

always feel that I have done my bit when I go home"

Working at Shropdoc really suits my lifestyle, giving me lots of time to

enjoy other hobbies

A

full application pack is available to download below. Application forms can be digitally completed via this link: www.shropdoc.credentially.io

Qualifications

Personal Attributes

Experience

Other