Pre-Op Pathway Coordinator

To work as part of a rota system in the Pre-Op Admin Team to plan, book and schedule appointments comprehensively Pre-Op as required ensuring that Trust targets are met.To ensure that pre-operative capacity is utilised efficiently and effectively.To manage the patient pathways on the MyPreOp+ system ensuring appropriate prioritisation of patientsAnswer incoming calls, assisting patients with specific enquiries, booking/re-booking appointments or re-directing to the appropriate team.The Pre-Operative Pathway Coordinator provides a service to all Pre-Op patients and where required agreeing appointment times and dates with patients, relative or carers and medical staff, over the telephone, by letter or in person, acting within protocols for safety, diet and medication and endeavouring to provide an efficient service to all internal departments and external users.To participate in all queries from patients, visitors, and medical staff as a first line of contact in a clinical environment.To participate in all aspects of the administration service within Pre-Operative Assessment.To work in offices or receptions in Pre-Operative Assessment.To ensure the care and comfort of patients and carers whilst in the department whilst manning reception desks.To maintain and upload information onto supporting databases linked to patient pathways, recording investigations and relevant radiological information.To make appointments for patients using Patient Centre and MyPreOp+, sending out appointment letters and appropriate documentation.To deal with telephone enquiries from patients, GPs, Consultants and other staff disciplines.Provide clerical support to the Pre-Op Nurses.

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

o Between 27-33 days of annual leave plus bank holidays

o NHS pension scheme membership

o Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further

o NHS Staff discounts

o Cycle to work scheme

oSalary finance - for loans, savings, budget planning and tips on managing debt

o Stockport Credit Union- for local financial advice

Education and Qualifications

Essential: - GCSE at grade A*-C in Maths and English

Desirable: - IT/computer skills for example PAS/Patient Centre or equivalent

Knowledge

Desirable: - Knowledge of Pre-Operative Assessment working practices; - Knowledge of patient pathway management within the NHS

Experience

Desirable: - Previous NHS/Hospital Experience; - Experience of PAS/Patient Centre or equivalent; - Experience working with clinical staff and multidisciplinary teams

Skills

Essential: - Excellent organisational skills; - Ability to prioritise workloads; - Ability to use initiative

Work Related Circumstances

Essential: - Ability to work flexibly and adapt to change