Practice Receptionist

Receive, assist and direct patients in

accessing the appropriate service or healthcare professional in a courteous,

efficient and effective way.

Provide general administrative assistance to

the Practice team and project a positive and friendly image to patients and

other visitors, either in person or via the telephone at either of the two

sites.

Job

The duties and responsibilities to be

undertaken by members of the Practice Reception Team may include any or all of the

Following administrative duties

premises and maintaining security in accordance with Practice protocols

and efficient reception service is provided to patients and any other

visitors to the Practice

enquiries efficiently and courteously including where necessary explaining

policy and procedures

and formal requirements to new patients and those seeking temporary cover

and ensure procedures are completed

face to face requests for appointments, visits and telephone consultations

and ensuring callers are directed to the appropriate healthcare

professional following internal pathways

of detail and prompt appropriate delivery to the correct member of staff

non-electronic tasks

onto the computer system, ensuring careful recording of all relevant

details

and dealing with requests / forwarding to the appropriate member of the

team in an accurate and prompt manner

charges for private (non-General Medical Services) services, accept

payment and issue receipts

onto the computer as required

required, ensuring strict alphabetical order is adhered to

registered onto the computer system promptly and accurately.

patients following internal protocol

care providers as required / requested by members of the clinical team

Primary Health Care Team as required

and when necessary

duties appropriate to the post as requested by the Management Team.

Duties may be varied from time to time under

the direction of the Head of Reception / Practice Managers, dependent on

current and evolving Practice workload and staffing levels.

Confidentiality

In the course of seeking treatment, patients

entrust us with, or allow us to gather, sensitive information in relation to

their health and other matters. They do so in confidence and have the right to

expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in

this Job Description, the post-holder may have access to confidential

information relating to patients and their carers, Practice staff and other

healthcare workers. They may also have access to information relating to the

Practice as a business organisation. All such information from any source is to

be regarded as strictly confidential.

Information relating to patients, carers,

colleagues, other healthcare workers or the business of the Practice may only

be divulged to authorised persons in accordance with the Practice policies and

procedures relating to confidentiality and the protection of personal and

sensitive data.

Health

and Safety

The post-holder will assist in promoting and

maintaining their own and others health, safety and security as defined in the

Practice Health and Safety Policy, and the Practice Infection Control policy

and published procedures. This will include (but will not be limited to):

within the workplace according to Practice guidelines

work activities and undertaking such activities in a way that manages

those risks

to update knowledge and skills

control procedures, maintaining work areas in a tidy and safe way and free

from hazards

safety hazards and infection hazards immediately when recognised

general / patient areas generally clean, assisting in the maintenance of

general standards of cleanliness consistent with the scope of the job

holders role

control training (annually)

identified

Equality and Diversity

The

post-holder will support the equality, diversity and rights of patients, carers

And colleagues, to include

that recognizes the importance of peoples rights, interpreting them in a

way that is consistent with practice procedures and policies, and current

legislation

privacy, dignity, needs and beliefs of patients, carers and colleagues

manner which is welcoming to and of the individual, is non-judgmental and

respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The

post-holder will participate in any training programme implemented by the

practice as part of this employment, such training to include:

an annual individual performance review, including taking responsibility

for maintaining a record of own personal and/or professional development

responsibility for own development, learning and performance and

demonstrating skills and activities to others who are undertaking similar

work

Quality

The

post-holder will strive to maintain quality within the practice, and will:

members to issues of quality and risk

performance and take accountability for own actions, either directly or

under supervision

the effectiveness of the team by reflecting on own and team activities and

making suggestions on ways to improve and enhance the teams performance

with individuals in other agencies to meet patients needs

manage own time, workload and resources

Communication

The post-holder

should recognize the importance of effective communication within the team and

Will strive to

effectively with other team members

effectively with patients and carers

peoples needs for alternative methods of communication and respond

accordingly.

Contribution to the implementation of

Services

The

Post-holder will

policies, standards and guidance

other members of the team how the policies, standards and guidelines will

affect own work

audit where appropriate.

Carlton Group Practice is a large, friendly GP practice located close to the centre of Burton upon Trent, caring for over 17,000 patients across two sites, Carlton Street Surgery and King Street Surgery.

We have a strong, multidisciplinary team made up of 6 GP Partners, Salaried GPs, Clinical Pharmacists, a Paramedic, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, and Care Coordinators. This clinical team is supported by an experienced and dedicated management and administrative team, all working together to provide high-quality, patient-centred care.

We are proud of our collaborative working culture and our commitment to delivering safe, effective, and compassionate care to our local community.

Interested?

If you are passionate about delivering excellent patient care and would like to be part of a supportive and forward-thinking team, we would love to hear from you.

To apply, please submit your application via NHS Jobs. For further information or to arrange an informal discussion about the role, please contact the practice.

Qualifications

Experience

Person Skills

Other

Driver with Access to own Vehicle