Practice Operations Manager

• Accountability for day-to-day operational performance across all practice functions
• Direct line management of the practice level management team, including workforce planning, staff performance, and development, in partnership with PML's HR function
• Overseeing local financial performance, including budget monitoring and expenditure control, reporting into PML's finance function
• Ensuring compliance with CQC requirements, NHS contractual obligations, and PML governance standards
• Driving quality improvement and patient experience initiatives with clinical leads
• Managing and developing the wider operations team, supporting professional growth
• Leading practice level projects and change programmes, linking the site with PML central functions
• Sitting on the Primary Care Network Board, supporting PCN colleagues on behalf of the practice
• Contributing to federation wide operational development and shared learning

Essential

• Senior management experience in general practice, primary care, or the wider NHS
• Experience managing multidisciplinary teams including performance, development, and HR processes
• Budget management and financial oversight in a healthcare or public sector setting
• Experience working across organisational boundaries with multiple stakeholders

Desirable

• Experience working within a GP federation or at scale primary care organisation
• Experience leading or contributing to transformation, change, or improvement programmes

Essential

• Ability to lead, motivate, and develop teams in a complex and pressured environment
• Strong analytical and problem solving skills with the ability to interpret performance data
• Excellent written and verbal communication skills including reporting to senior leadership
• Ability to manage competing priorities, work at pace, and deliver to deadlines
• Confident in leading difficult conversations and managing conflict constructively
• Ability to plan and deliver projects or workstreams with clear outcomes
• Proficiency in Microsoft Office and digital tools used in practice management

Essential

• Strong working knowledge of GP operations including workforce, appointments, and compliance
• Familiarity with CQC standards and the inspection and registration framework
• Understanding of NHS primary care contractual frameworks including GMS, PMS, or APMS
• Understanding of information governance, data protection, and Caldicott principles

Desirable

• Knowledge of QOF, enhanced services, and primary care performance metrics
• Familiarity with general practice clinical and operational systems such as EMIS, SystmOne, or Accurx

Essential

• Resilient, adaptable, and comfortable operating in ambiguous or rapidly changing environments
• Committed to high standards of patient care and staff wellbeing
• Collaborative approach with the ability to build trust across clinical and non-clinical teams
• Proactive and self-directed, capable of identifying problems and acting without being prompted
• Alignment with PML's values of quality, sustainability, and community focused care