Practice Manager

Be aware of all Practice

financial responsibilities.

Be aware of all Practice income

generating streams and ensure the Practice is maximising income from these.

Monitor cash flow using the practice accountancy system (Xero), liaise with

the Practice accountant. Ensure accurate bookkeeping,

monthly bank reconciliations, and preparation for the Practice accounts.

Process monthly payroll and pension contributions alongside the practice accountant for

Practice staff and maintain appropriate records.

Oversee the recruitment and

retention of staff and provide a general personnel management service.

Evaluate, organise, and oversee

staff induction and training and ensure that all staff are adequately trained

to fulfil their role.

Issue and implement HR

documentation (including job descriptions, employments contracts and employment

policies)

reporting any issues.

Ensure the Practices compliance

with the GDPR and FOI along with other relevant legislation and professional

information standards such as GMC/BMA and LMC guidance.

Ensure all job holders across

the Practice adhere to their individual responsibilities for infection control

and health and safety, using a system of reporting and risk management

(including audits).

Ensure compliance of all

relevant Health and Safety regulations by liaising with the Practice H & S

advisors and referring to Practice policies.

To ensure the Practice is

meeting all legal requirements andhas

all necessary insurance.

Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.

Also keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.

Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners, identifying potential threats and opportunities.

Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development.

Develop and maintain effective communication both within the practice and with relevant outside agencies.

Prepare and annually update the Practice Development Plan, oversee the implementation of the aims and objectives.

Assess and evaluate accommodation requirements and manage development and expansion plans.

Oversee the recruitment and retention of staff and provide a general personnel management service.

Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff.

Manage staffing levels within target budgets.

Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.

Develop and implement effective staff appraisal and monitoring systems.

Support and mentor staff, both as individuals and as team members

Implement effective systems for the resolution of disputes and grievances.

Keep abreast of changes in employment legislation.

Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)

Liaise closely with all other members of the Primary Health Care Team.

2.3 Budget and Financial Management.

Ensure good financial management of all practice funds and practice budgets, seeking to maximise income.

Through negotiation with the CCG and preparation and submission of regular development plans, ensure the practice receives an appropriate and equitable allocation of resources.

Understand and report on the financial implications of contract and legislation changes.

Manage practice accounts using Xero; submit year-end figures promptly and liaise with the practice accountant.

Maintain NHS pension YTD figures and submit timely monthly and annual information to POL.

Submit monthly report to the accountant for payroll purposes and monitor staff absence to make necessary adjustments to individual staff salary.

Monitor cash-flow, prepare regular forecasts and reports to the partners.

Manage and reconcile bank accounts; negotiate/liaise with the practice bankers.

Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions.

Responsibility for the computer system including organising any maintenance and developments to the system. Ensuring compliance with Data protection rules

Keep abreast of the latest development in primary care IT.

Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training.

Ensure that the practice has effective security and integrity of data, and disaster recovery plans in place.

Liaise with the CCG regarding systems procurement, IT funding and national IT development programmes.

Manage requests for access under the Freedom of Information Act

The post-holder should recognise the importance of effective communication and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Adopt a strategic approach to the development and management of patient services in accordance with local and national guidelines.

Ensure that the practice complies with NHS contractual obligations in relation to patient care and assess practice performance against patient access and demand management targets.

Maintain registration policies and monitor patient turnover and capitation.

Oversee and/or develop repeat prescribing systems.

Oversee and/or develop and manage an effective appointment system.

Oversee and/or organise surgery timetables, duty rotas and holiday cover.

Implementing and maintaining systems to receive patient enquiries and suggestions including oversight of the practice-based complaints procedure in conjunction with the relevant partner.

Liaise with patient groups.

Reviewing and updating the practice information leaflet, practice publicity and health education material.

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

are a supportive, enthusiastic practice, committed to delivering high quality

patient service. Located over 2 sites, our patient population is approximately

8800. We are a GMS Practice, and currently have three GP Partners and four salaried

GPs.

have a dedicated and supportive Primary Health Care Team, including Practice

Manager, Assistant Practice Manager, Management Support Officer and administration staff. We

currently employ 1 ANP, 1 Practice Nurses, 1 Treatment

Room Nurse, and 2 Healthcare Assistants.

are a Training practice and use SystmOne clinical system.

Qualifications

Essential: - GCSE, 5 Grade C or above.; - A level or equivalent.; - Good standard of education with excellent literacy and numeracy skills.

Desirable: - Continuing personal development e.g. management course; - A leadership/management/business management qualification.

Experience

Desirable: - Experience of Xero accounts system.

Knowledge, Skills and Personal characteristics.

Physical attributes and additional factors

Essential: - General good health; - Willingness to work on occasions outside normal office hours.

Desirable: - Car driver