Practice Manager

• Provide effective day-to-day leadership and management of the Practice.
• Work closely with the GP Partners on the strategic development and growth of the Practice.
• Attend and contribute to Partners meetings, business and finance planning meetings, PCN meetings and relevant external meetings.
• Support the development and implementation of Practice business plans and objectives.
• Oversee Practice contracts, enhanced services and contractual requirements.
• Ensure the Practice meets its obligations under the GMS contract and other NHS requirements.
• Maintain effective relationships with the PCN and contribute to PCN management and Executive Board meetings.

• Lead and oversee all aspects of staff management, including:
• Recruitment and selection
• Induction and probationary reviews
• Staff appraisals and performance management
• Absence management
• Staff development and training
• Contracts of employment and job descriptions
• Grievance and disciplinary procedures
• Ensure staff training and mandatory requirements remain up to date.
• Promote a positive, supportive and professional working environment.

• Manage and respond to higher-level patient complaints, ensuring appropriate investigation and resolution.
• Develop and maintain an effective relationship with the Patient Participation Group (PPG).
• Ensure appropriate policies, procedures and governance arrangements are in place.
• Maintain oversight of CQC compliance and ensure the Practice remains prepared for inspection.
• Ensure compliance with health and safety requirements, including disaster recovery and business continuity arrangements.
• Oversee Practice and employer liability insurance, medical indemnity arrangements and locum insurance.

• Take overall responsibility for the financial management of the Practice and contribute to its ongoing financial sustainability and growth.
• Oversee bookkeeping and financial administration.
• Monitor and analyse income and expenditure.
• Prepare and present budgets and financial information to support Practice decision-making.
• Oversee HMRC payments and ensure appropriate financial compliance.
• Manage partnership drawings and liaise with GP Partners regarding financial matters.
• Ensure contractual income and enhanced service payments are appropriately managed and maximised.
• Identify and maximise available funding opportunities and reimbursement schemes.
• Liaise with the Practice accountants and attend regular accounts meetings.
• Ensure pension regulatory requirements are met.

• Oversee the management and maintenance of Practice premises.
• Ensure rent reviews are undertaken and kept up to date.
• Manage challenges relating to premises costs and funding where appropriate.
• Oversee NHS England/NHS reimbursement claims relating to premises.
• Ensure leases and Land Registry records are updated when required.

• Oversee salaried GP pension administration, including:
• Pension joiners and leavers
• GMS pension deductions
• Type 2 pension forms
• Annual estimates of pensionable pay and profits
• Ensure pension processes are completed accurately and within required timescales.

Essential

• Significant experience of working within general practice or the NHS, with a good understanding of NHS contractual and regulatory requirements.
• Proven experience of leading and managing staff, with strong organisational, communication and leadership skills.
• Good understanding of practice finance, HR, governance, compliance and service development.
• Strong IT skills, including Microsoft Excel, with experience of SystmOne.