Practice Manager

We are recruiting to expand our dynamic and highly motivated team of Practice Managers. You will benefit from being part of a wider team with support available from existing PMs across our sites together with an Area Manager.

The ideal candidate will have excellent interpersonal and organisational skills together with proven experience in managing people and monitoring performance targets in primary care. You must be highly self-motivated, organised and able to motivate your team.

The ideal candidate will have excellent leadership skills, be confident with IT and enjoy working flexibly in a rapidly changing environment.

You will have the aptitude to support practice engagement with the wider health economy as required, such as local Primary Care Networks, local practice manager networks and community care providers, to ensure that we are consistently kept aware of best practice and new developments.

The ideal candidate will have experience in a General Practice Management setting together with an understanding of the rapidly changing healthcare environment.

Personnel and training

Managing

the administrative staff and non-clinical management of nursing staff, including

taking lead responsibility for co-ordinating/undertaking staff appraisals &

co-ordination of recruitment selection and training.

Ensuring

contracts of employment are provided to all staff and that all relevant

employment legislation is followed. Ensuring implementation of the practices

employment policies and procedures.

Information technology

Responsibility

for the computer system, including organising any maintenance and developments

to the system. Ensure compliance with Data Protection legislation.

Premises and equipment

Responsibility

for monitoring of security or premises, arranging repairs and maintenance of

premises, services and equipment.

Ensuring

that the practice complies with aspects of Health & Safety at Work (HASAW)

legislation.

Patient services

Implementing

and maintaining systems to receive patient enquiries and suggestions, including

oversight of the practice-based complaints procedure.

Reviewing

and updating the practices information leaflet/website, practice publicity and

health education material.

Future planning

Keeping

abreast of developments within the NHS that might impinge on the practice or

individual partners and offering options for consideration by the partners.

External relationships

Ensuring

efficient internal and external communication, including being the focal point

for contact with the primary care organisation, solicitor, accountant and other

bodies

Day to Day Duties

Leads and is responsible for completion

and submission of SSP Health audit schedule

KPI Reporting

Local Standards

DES

LES

CQC compliancy

The PM will

take the role of Registered Manager for CQC purposes.

Leads on the

monthly checks and ongoing compliancy

Patient Surveys

F & F Tests

Annual Patient

survey

Exception reporting

Low and high

level exception reporting review and compliance

Important patient register

Leads on the

monitoring and maintenance of the register

Training & Appraisals

Oversee

Appraisals / Performance reviews

Monitoring

of training for all (clinical and Admin) staff

Responsible

for proposals of training requirements for staff.

Caldicott Guardian and

Information Governance leads

Leads

on IG Compliance, Governance & Quality

ICB attendance and

compliance

PM

meetings

Peer

reviews

Forums

Leads

on the work required for the clusters

Medicine

management

PPG

Take the lead

for the practice which will involve attending meetings and co-ordinating

events, production of minutes, completion of actions

Daily/Weekly

tasks

Stock management and ordering on

the extranet

GP Rota verification

Staff queries/Concerns

Enhanced Service Delivery

As the biggest provider of GP services in the North West, we are proud to have 40+ practices all rated as Outstanding or Good by CQC. We are expanding our group of practices and now have the opportunity for an experienced Manager to join our team in Carlisle.

Together with below, we offer the chance to work in an innovative environment and the security of knowing our wider SSP Health Team are always there to support you.

Experience

Qualifications