Practice Manager - Rastrick Health Centre

• An excellent communicator, both verbally and in writing.
• Highly organised and able to prioritise competing demands.
• A confident decisionmaker who is comfortable taking ownership.
• Able to analyse information, identify problems, and develop practical solutions.
• Proactive, adaptable, and comfortable leading change.
• Fair, approachable, and able to manage difficult conversations when necessary.
• Committed to continuous improvement and delivering high standards.
• Able to balance the needs of patients, staff and the organisation.
• Discreet and trustworthy, with a strong understanding of confidentiality and data protection.

• Provide strong, visible, and supportive leadership to the practice team.
• Lead, motivate and develop a diverse team, creating a positive culture of accountability, teamwork, and continuous improvement.
• Oversee recruitment, induction, training, appraisal, and staff development.
• Manage performance, absence, capability, disciplinary and grievance matters appropriately and fairly.
• Ensure effective communication across the practice and work collaboratively with the GP Partners and wider healthcare team.
• Identify opportunities to improve team structures, skill mix, and ways of working.

• Review existing processes and identify opportunities to improve efficiency, quality, and patient experience.
• Lead the implementation of new processes and ways of working from initial ideas through delivery and evaluation.
• Use data, feedback, and performance information to identify areas for improvement.
• Monitor the impact of changes and ensure improvements are embedded and sustained.
• Support the practice in responding positively to changing demands and requirements.
• Encourage a culture where staff are engaged in identifying and delivering improvements.

• Take a strategic approach to the development and effective use of practice systems and technology.
• Identify opportunities for digital transformation and improved use of technology.
• Ensure systems are efficient, secure, and fit for purpose.
• Promote effective use of data to support decision-making, service improvement, and performance monitoring.
• Ensure appropriate information governance, data protection and confidentiality arrangements are maintained.
• Work with relevant external organisations and IT providers where required.

• Ensure the practice meets its employment and HR responsibilities.
• Maintain appropriate HR policies, procedures, and documentation.
• Ensure staff receive appropriate training and development.
• Maintain effective risk management systems and ensure risks are identified, recorded, reviewed, and appropriately managed.
• Oversee health and safety, infection control, and other relevant workplace responsibilities.
• Ensure the practice remains compliant with relevant legislation, contractual requirements, and professional standards.
• Maintain appropriate systems for incident reporting, investigation, and learning.

• Support the GP Partners in maintaining effective clinical and organisational governance.
• Develop, review and implement practice policies, protocols and procedures.
• Monitor compliance and ensure actions arising from audits, incidents and reviews are followed through.
• Prepare and contribute to meetings, reports, and practice development plans.
• Ensure the practice is appropriately prepared for inspections, reviews, and external requirements.
• Promote a culture of continuous improvement, learning, and accountability.

• Oversee the effective day-to-day running of the practice.
• Monitor staffing levels, resources, and expenditure.
• Work with the GP Partners and relevant professional advisers on financial and budgetary matters.
• Support the practice in maximising available income and making effective use of resources.
• Oversee premises, equipment, health and safety and operational requirements.
• Ensure the practice has appropriate contingency and business continuity arrangements.

• A full-time, permanent position. Part-time or reduced-hours arrangements may be considered for the right candidate.
• Salary of approximately 32,000 to 38,000 per annum, negotiable depending on hours and experience.
• Generous annual leave entitlement.
• Access to the NHS Pension Scheme.
• Ongoing professional development and training opportunities.
• A supportive and collaborative working relationship with significant autonomy to lead improvements and implement change.
• A dedicated and experienced team with low staff turnover.

Desirable

• Previous experience within primary care, the NHS or another healthcare environment would be advantageous but is not essential. We welcome applications from candidates with strong leadership and management experience from other sectors who can demonstrate transferable skills and a track record of delivering results.
• If you are an experienced leader from another sector and believe you have the skills, experience and ability to make a positive contribution to our practice, we would be very interested in hearing from you.

Essential

• Experience managing teams and people.
• Experience leading organisational change or service improvement.
• Experience managing budgets, resources, or operational performance.
• Experience handling HR matters and staff management issues.

Desirable

• Experience within primary care, the NHS or another healthcare setting.
• Understanding of CQC, governance, and regulatory requirements.
• Experience managing digital transformation projects.