Practice Manager

• Lead the day-to-day operation of both sites, with a visible presence at Kings Langley and regular travel to Bovingdon.
• Provide clear direction to the Deputy Practice Manager, Operations Manager and administrative teams.
• Oversee premises, IT systems, digital developments and service improvement projects.
• Implement agreed partnership decisions and ensure actions are followed through

• Lead workforce planning, recruitment, induction, appraisal, performance and absence management.
• Ensure HR policies are implemented consistently, and support staff wellbeing and team culture.

• Support the partners in managing budgets, payroll, claims, contracts, expenditure and practice income.
• Provide accurate management information, advice and recommendations to the partners.
• Monitor QOF, enhanced-service and PCN activity and income in partnership with clinical and administrative leads.

• Lead readiness for CQC inspection and maintain effective governance systems.
• Ensure policies, audits, risk registers, complaints processes, significant event reviews and training records are up to date.
• Oversee compliance with information governance, health and safety, premises and business continuity requirements.

• Represent the practice at PCN, locality, ICB and other external meetings.
• Help the practice respond to changes in NHS primary care.

• Lead the day-to-day operation of both sites, with a visible presence at Kings Langley and regular travel to Bovingdon.
• Provide clear direction to the Deputy Practice Manager, Operations Manager and administrative teams.
• Oversee premises, IT systems, digital developments and service improvement projects.
• Implement agreed partnership decisions and ensure actions are followed through
• Lead workforce planning, recruitment, induction, appraisal, performance and absence management.
• Ensure HR policies are implemented consistently, and support staff wellbeing and team culture.
• Support the partners in managing budgets, payroll, claims, contracts, expenditure and practice income.
• Provide accurate management information, advice and recommendations to the partners.
• Monitor QOF, enhanced-service and PCN activity and income in partnership with clinical and administrative leads.
• Lead readiness for CQC inspection and maintain effective governance systems.
• Ensure policies, audits, risk registers, complaints processes, significant event reviews and training records are up to date.
• Oversee compliance with information governance, health and safety, premises and business continuity requirements.
• Represent the practice at PCN, locality, ICB and other external meetings.
• Help the practice respond to changes in NHS primary care.

• The role requires flexibility in working hours to meet the needs of the practice
• Duties may vary or change as the needs of the practice and NHS evolve - this will not be viewed as contractual change

Essential

• Significant management or leadership experience in general practice, primary care, healthcare or another complex regulated organisation.
• Experience of leading teams, including recruitment, induction, appraisal, performance management and HR processes.
• Strong operational, organisational and problem-solving skills, with a track record of delivering service improvement.
• Ability to understand budgets, financial information and performance data.
• Excellent written and verbal communication skills, including giving well-reasoned advice to senior colleagues.
• Sound judgement, discretion and the ability to handle confidential information.
• Ability to work both strategically and hands-on.
• Confidence using Microsoft Office and digital systems.

Desirable

• Previous experience as a GP Practice Manager or Deputy Practice Manager.
• Knowledge of CQC requirements, QOF, enhanced services, PCNs and NHS primary care finance.
• Experience preparing for inspection or developing governance and compliance systems.
• Experience with EMIS or other primary care clinical systems.
• Experience managing premises, IT, digital change or business continuity.
• A relevant qualification in management, finance, HR or healthcare.