Practice Manager

As practice

manager, you will provide leadership across all aspects of practice operations,

ensuring the delivery of safe, efficient and high-quality services to our

patients. You will be accountable to the GP partners.

operational management of the practice, ensuring staff achieve their primary

planning and service development

compliance and quality improvement

of all aspects of HR, including recruitment, staff development and performance

management

of contracts for services (e.g. cleaning, gardening, window cleaning)

reviewing and regularly updating job descriptions and person specifications for

staff and trainees allocated to the practice

of CQC requirements and regulatory standards including health & safety and

data protection

IT and business continuity oversight

the partners in achieving the practices clinical and organisational objectives

change and continuous improvement initiatives

digital innovation and leading digital transformation initiatives in line with

NHS priorities

with PCN colleagues, ICB representatives, community services, and partner

organisations

The practice

performance monitoring, review and sign up

of new business changes and opportunities and produce workable solutions to

present to the GP Partners

business development, systems and project management

business protocols and procedures, review and update as required

procurement of practice equipment, supplies and services within target budgets

full and comprehensive insurance cover for the building and contents, including

public and employers liability

business meetings and represent the GP practice at external meetings where

considered appropriate by the GP Partnership, including PCN meetings.

online presence of the practice

schedule and chairing of meetings ensuring agendas are prepared, meeting

minutes taken and actions undertaken

matters related to the management and maintenance of the practice premises

health and safety matters and conduct annual risk assessments

fire safety standards and training are maintained in line with legislation

building is safe and secure at all times

deliver opportunities to improve profitability through maximising income and

management of overhead expenditure

contracts for services e.g. utilities, maintenance, gardening, window cleaning,

etc ensuring value for money

effective liaison with the finance colleagues

change and continuous improvement initiatives; coordinating all projects within

the practice

and lead on implementation of national, local and practice quality standards

alongside the GP Partners

development and management of patient services

matters related to the demand and capacity of services and appointments and

work with the GP Partners and the clinical team to overcome challenges and seek

solutions together

ensuring that all clinicians are registered with the appropriate professional

body, revalidation has been undertaken and ensure that DBS and liability

insurance is in place

matters related to the Care Quality Commission (CQC) registration and

compliance with the registered manager

team achieve QoF targets

the partners on Equality & Diversity

Health and Safety matters related to the GP practice

matters including with the partners overseeing confidentiality and adherence to

appropriately to any Freedom of Information requests

the Practice Complaints Procedure

the Significant Events Procedure

team members to issues of quality and risk

manage own time, workload and resources

responsibility for own personal development

effectively with other team members, external agencies and organisations, with

patients and carers and the Patient Group as and when appropriate

needs for alternative methods of communication and respond accordingly

matters related to human resource management in line with General Practice/NHS

standards and good practice to include performance and disciplinary

direct line manager for the administrative team and on non-clinical matters for

the nursing and salaried GP team

recruitment and retention of staff

staff induction and ongoing training needs

performance management for employed staff

staff skill-mix, monitor skill-mix, deployment of staff and set role boundaries

effective staff appraisal process

staff have an up-to-date DBS check as required for their role

staff are competent and safe to carry out their work including initial

employment checks

develop the practices employment policies and procedures to comply with all

relevant employment legislation

and Diversity

holder will support the equality, diversity and rights of patients, carers and

colleagues

that recognises the importance of peoples rights, interpreting them in a way

that is consistent with practice procedures and policies, and current

legislation

privacy, dignity, needs and beliefs of patients, carers and colleagues

This job

description does not represent an exhaustive list of duties and may be amended

in the light of practice and service changes and developments. There may be on

occasion, a requirement to carry out other tasks; this will be dependent upon

factors such as workload and staffing levels.

Bryn Cross Surgery has three supportive and engaged GP partners, two experienced

practice nurses and one Advanced Clinical Practitioner (ACP). We have a dedicated,

knowledgeable and long-serving reception and administrative team. We have a

strong focus on patient care, teamwork and continuous improvement. There are

opportunities for professional development and continuous learning.

Experience

Qualifications

Essential: - Good standard of education with excellent literacy and numeracy skills

Desirable: - AMSPAR Qualification / Post Graduate level HR, Business or Primary Care Management qualification of similar