PCN Operations Manager
East and Central Brighton Primary Care Network
Black Lion Street, BN11NDView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
19 October 2026
21 days leftJob description
This is an exciting opportunity to join East & Central Brighton PCN CIC and play a key role in leading and shaping our services as part of a friendly ...
The Operations Manager will lead the day-to-day delivery of PCN services, ensuring teams are appropriately staffed, supported, and operating effectively. The post holder will oversee operational performance, coordinate workforce planning and recruitment, manage people-related issues, support service improvement, and resolve operational challenges across multiple services and locations.
Working closely with Team Leads, clinicians, practices and partner organisations, the Operations Manager will ensure services are delivered safely, consistently and efficiently, while helping develop the operational systems, management structures and governance arrangements needed to support a complex multidisciplinary organisation.They will also have a key role in ensuring compliance with organisational policies, governance requirements and agreed ways of working across PCN services.
- Lead
the day-to-day operational delivery of PCN/CIC services.
- Ensure
services have appropriate systems, processes and management arrangements.
- Support the implementation of governance, assurance and compliance requirements across PCN services.
- Identify
and resolve operational barriers to effective service delivery.
- Coordinate
activity across teams and services where required.
- Ensure
operational issues are resolved at the appropriate level and escalated where
necessary.
- Maintain
oversight of workforce capacity, deployment and operational requirements.
- Support
appropriate workforce planning.
- Provide line management, leadership and support to Team Leads and other designated staff.
- Ensure
employees have clear roles, responsibilities, objectives and reporting
arrangements.
- Maintain
effective management structures across PCN teams.
- Identify
workforce risks and recommend appropriate action.
- Lead
operational recruitment and onboarding activity within the agreed workforce
plan.
- Oversee the consistent application of HR policies and procedures across teams.
- Coordinate
probation, performance, attendance and employee relations processes, seeking
specialist HR advice where appropriate.
- Maintain
oversight of mandatory training and workforce compliance.
- Develop and maintain appropriate operational measures for services.
- Monitor
service performance, capacity and delivery.
- Work
with service and clinical leads to address underperformance or operational
concerns.
- Provide
appropriate performance information to the PCN Manager and Board.
- Support
continuous service improvement.
Working jointly with the PCN Manager and senior leadership team:
- Support governance, organisational assurance and compliance activities across the organisation.
- Practice
engagement and relationships.
- Neighbourhood
working and development.
- Implementation
of Board priorities.
- Organisational
change and improvement.
Identification and escalation of significant
organisational risks.
East & Central Brighton PCN consists of nine GP practices serving the communities of Whitehawk, Woodingdean, Queens Park, Kemptown, Hanover, Lewes Road and London Road. Our multidisciplinary teams work collaboratively to improve patient outcomes and deliver high-quality primary care services across the network.The PCN brings together a multidisciplinary workforce, including Pharmacy, Frailty, Social Prescribing, Health Optimisation, Home Visiting, Mental Health and Engagement teams. These teams include pharmacists, occupational therapists, physiotherapists, nurses, social prescribers, care coordinators and engagement staff.
Together, they support patients through proactive, community-based care, helping to improve access, reduce health inequalities and provide joined-up support outside traditional GP appointments. Through initiatives such as the Integrated Community Team and weekly Health Hub, the PCN works with practices, patients and partner organisations to promote wellbeing and strengthen links between primary care, community services and the wider local system.
Qualifications
Essential
- Educated to degree level or able to demonstrate equivalent knowledge and experience gained through senior management roles.
- Evidence of relevant continuing professional development.
Desirable
- Recognised management or leadership qualification.
- CIPD qualification or equivalent HR training.
- Qualification or training in project management, service improvement or change management.
- NHS leadership or management development training.
- Training or qualification in governance, quality assurance or risk management.
Experience
Essential
- Significant experience of line managing staff and leading service delivery across multiple teams and services.
- Experience of workforce planning, recruitment and people management, including performance and employee relations matters.
- Experience leading service improvement, organisational change and operational problem-solving.
- Experience developing and implementing processes that improve service delivery and team effectiveness.
- Experience supporting governance, assurance and compliance activities, including audits, risk management, policy implementation or organisational assurance processes.
- Experience identifying, managing and escalating operational and workforce risks.
Desirable
- Experience working within healthcare, health and social care, the NHS, primary care or a Primary Care Network.
- Experience managing multidisciplinary clinical and non-clinical teams.
- Experience supporting integrated and multidisciplinary services that improve coordination and outcomes for communities.
- Experience working across organisational boundaries and developing effective partnerships.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
25 September 2026
Last checked
28 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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