PCN Governance and Compliance Officer

Main duties

Support and advice

to our practices and to DHC, on governance and compliance, and supporting with

CQC preparation.

Production of

policies, SOPs and other documentation around governance

Review of

compliance in our practices and in DHC

Supporting with

delivery, implementation and maintenance of clinical governance software for

maximally efficient working

with investigations, complaints handling, DSP toolkit returns, and ensuring

GDPR requirements are met.

This role will be based

at Holmhurst Medical Centre, Redhill and will require travel to other DHC locations. Candidates

should consider how they will travel reliably between sites during the working

day, including whether they will need access to a car or other suitable

transport.

Appointment to this role is subject to a satisfactory Standard DBS

check. Any information disclosed will be considered fairly and only where

relevant to the requirements of the role.

& Compliance Officer will work with all the DHC Federation GP Practices and

PCNs to support them in achieving the highest standards of governance and

compliance.

The post holder will deliver an

effective service supporting Practice Managers, DHC Managers and associated

clinicians to implement, maintain, evidence, and advise on systems for good

governance across the Federation.

The post holder will help define

current governance processes, facilitate discussions and advise colleagues as

to how best practice might be adopted, document those processes as they are

agreed and see through to delivery to ensure the practices offer the highest quality

care to our patients.

The post holder will also be an

integral part of the wider DHC governance team and will work with them to

ensure that PCN governance dovetails with wider organisational governance. The

governance team has recently appointed a governance officer whose remit is

modernisation of organisational governance processes, and the post holder will

work closely with that person to progress this for PCN governance.

The approach will be to work collaboratively with

Practices to strengthen governance arrangements, share good practice and

identify opportunities to maximise efficiency through working at scale. Where

appropriate, common approaches, policies, procedures, and standard operating

procedures will be developed collectively, while allowing for necessary local

variation and Practice autonomy.

Shared resources will be made readily accessible to

Practices, supporting consistent implementation and reducing duplication of

effort. Where DHC has direct responsibility or accountability, appropriate

assurance arrangements will be maintained to ensure required standards and

compliance obligations are met.

with the DHC practice managers to support them in achieving high standards of governance and readiness for CQC

inspections.

Identify required policies, documentation and

record keeping.

Produce common policies and documentation for

practices to adopt if they wish.

Support with best practice in record keeping for

each practice.

Support awareness of changes within practices,

including specific training as required.

compliance processes in the practices including Health & Safety, fire,

mandatory training, prescription control measures, emergency drugs management,

risk management, PAT testing, and infection prevention (including cleaning

schedules and legionella testing). Advising and helping implement changes as

required.

Support with delivery, implementation, and

maintenance of clinical governance software to ensure there is maximum gain,

working closely with specialist staff.

Support investigations into incidents, and ensure

complaints are tracked and responded to in a timely fashion and compliments are

recorded and communicated.

Help with completing the annual DSP toolkit

returns for practices. Ensure GDPR requirements are met.

Working with the Data Protection Officer, ensure

appropriate data sharing agreements, DPIAs and privacy notices are in place and

kept up to date.

Ensure practices are aware of the status of

employees completing mandatory eLearning and related training to ensure

organisation is compliant with governing body requirements.

Help ensure practices capture information and

associated compliance paperwork from existing and new clinicians.

Work with clinicians to ensure a robust

programme of continuous clinical and non-clinical audit improvement is

delivered.

Ensure CQC registration is up to date and

comprehensive, regularly reviewing and auditing performance against CQC

standards to ensure practices are ready for CQC inspections.

Liaise between the PCNs and the wider governance

team, advising on where governance requirements may differ for PCNs and where

DHC-delivered services do need to comply.

Support DHC with SARs which are submitted, in

line with our policies.

Undertake other duties as required, which are

commensurate with the nature of the post.

to objectives as set by the Head of PCNs, DHC Governance and Compliance Manager

and Director responsible.

Be able to work with a high degree of autonomy

and be willing to attend sites across the Federation geography (East Surrey).

Work with a continuous improvement mind set.

Attend the DHC head office huddles and ensure

regular and close contact with both the DHC governance team and the PCN team.

To manage own workload efficiently and

effectively, daily. Always maintain confidentiality. Make decisions pertaining

to the smooth and efficient running of practices and DHC acting independently

but where necessary referring problems to management of the practices or DHC or

the appropriate external agency via the quickest route possible.

Adhere to DHC policies and procedures and relevant

legislation including the requirements of any professional bodies and

attend mandatory training as identified by the DHC.

Participate in reflection, self-evaluation and

continuous professional development including performance review.

Contribute to ongoing projects as required.

This job description represents an outline of the

responsibilities of the post and is not intended to be an exhaustive list

of duties or tasks. It will change and develop in line with organisational

needs and may be amended following agreement with the post-holder.

Always maintain

confidentiality around patients, clients, staff, and DHC business.

Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.

A can-do attitude is a vital asset at DHC, and we are looking for like-minded individuals to work with us who share the same approach and work ethic.

In a recent staff survey, 95% of staff said they feel enthusiastic about their job at DHC and 94% ranked care of patients as the organisation's top priority, compared with 79% nationally.

DHC actively encourage and promotes diversity, ensures all voices are heard and included and is committed to equal opportunities for all.

Qualifications

Essential: - Educated to degree level or equivalent

Experience

Desirable: - Understanding of the background to and aims of current healthcare policy.

Skills

Attributes