Patient Services (Receptionist)

The right candidate will have experience in Primary

Care and must be proficient with EMIS

The right candidate will have a friendly manner

when talking with patients and will work to go the extra mile in helping the

patients with their needs.

The role is to work in Patient Services who handle

all administrative tasks associated with patient care. Responsibilities

include, though are not limited to: greeting and booking in patients on the

Front Desk, directing patients, signposting, patient registration, booking

appointments, processing of information (electronic and hard copy), and

assisting patients as required.

act as the central point of contact for patients, the distribution of

information, messages, and inquiries for the clinical team, liaising with

multidisciplinary team members and external agencies such as secondary care and

community service providers

To provide an efficient and effective service

to patients. To support the practice team in their efforts to deliver a

patient-focused, high-quality clinical service to our patients incorporating

online services and face-to-face services where appropriate.

Opening and

Work on a rota basis to

cover early shifts and extended access late shifts.

Book appointments

Register patients

Manage general inquiries

from patients

Support the issuing of

prescriptions.

Welcome patients to the

Practice

Provide a patient liaison

Liaise with other providers

on behalf of patients and clinicians such as hospitals.

Clinician Support

Receive and record requests

for home visits appropriately and accurately.

To input required

information onto the computer, including registrations and deductions.

To enter newly registered

patient's details onto the computer and keep registrations up to date.

To make patient

appointments.

Process change of address

forms by transferring new data onto the computer.

Recall patients to the

surgery by letter following their results or hospital visits as requested by

the doctors.

Ensure that the Doctor's

rooms are kept stocked

When possible, cover for

absent colleagues

Procedures (depending on hours worked)

If first to arrive, open up

premises at the start of the day, dealing with alarm and make all necessary preparations

to receive patients.

Make sure the front shutter

is open and the glass front doors are unlocked

Ensure that the telephone

system is operational at the beginning of the day.

If you are the last

receptionist to leave the premises, ensure that the two patio fire doors are

locked, the front shutter is down and the glass front doors are locked.

At the end of the day ensure

that the reception area is left tidy and ready for incoming colleagues,

together with information regarding unsolved or urgent problems.

Training - stay up to date

with all compulsory and additional training requirements communicated to you

through your line manager.

Be prepared to receive

in-house or course training as and when necessary. If there are other areas of

interest or significance where you would like training please discuss with the

Practice Manager.

Any other duties which may

be required and agreed with the Practice Manager.

Experience of working in a

Courteous, and helpful.

Someone with a polite

telephone manner and with an attention to detail.

An ability to remain calm

under pressure.

Initiative and enthusiasm.

Good communication skills.

Well organised and

methodical.

Someone who can get on well with colleagues and can work as part of a team.

Willingness to learn.

Elsdale Street Surgery is a practice comprised of a multidisciplinary team which includes 3 GP Partners, 7 Salaried GPs, 3 Practice Nurses, a Healthcare

Assistant, a Clinical Pharmacist, Social Prescribers and Physiotherapists. We have a Patient Services and wider administrative team supporting our healthcare professionals,

including a medical secretary and clinical documentation coders.

are a patient-centered practice with a focus on creating a collaborative work

environment. We are dedicated to improving the lives of our team and providing

activities and support to enable our colleagues to put the patient first

Qualifications

Experience

Essential: - Experience in Primary Care Administration; - Experience with EMIS Web; - Experience in working part of a team; - Experience in dealing with complex patients