Patient Services Assistant
Tean Surgery
Stoke-on-Trent, ST10 4EG
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
10 September 2026
10 days left
Job description
We are looking to recruit an enthusiastic, reliable, and professional Receptionist to join our friendly and supportive GP practice team. The successfu...
The successful candidate will
- Provide a professional and courteous reception service to patients and visitors.
- Answer incoming telephone calls promptly and direct enquiries appropriately.
- Book, amend, and cancel appointments using the clinical system.
- Register new patients and update patient records accurately.
- Process repeat prescription requests in accordance with practice procedures.
- Receive and distribute incoming mail and electronic correspondence.
- Scan, file, and maintain patient records while ensuring confidentiality.
- Signpost patients to the most appropriate service where appropriate.
- Undertake general administrative duties to support the clinical and administrative teams.
- Work flexibly to meet the needs of the practice and provide reception cover as required.
The successful candidate will
- Provide a professional and courteous reception service to patients and visitors.
- Answer incoming telephone calls promptly and direct enquiries appropriately.
- Book, amend, and cancel appointments using the clinical system.
- Register new patients and update patient records accurately.
- Receive and distribute incoming mail and electronic correspondence.
- Scan, file, and maintain patient records while ensuring confidentiality.
- Signpost patients to the most appropriate service where appropriate.
- Undertake general administrative duties to support the clinical and administrative teams.
- Work flexibly to meet the needs of the practice and provide reception cover as required.
We are a busy NHS GP surgery based across two sites in Tean and Blythe Bridge.We are committed to providing high quality, Patient-centred healthcare to our local community.
We pride ourselves on delivering a welcoming and supportive environment for both patients and staff.
We are committed to equality, diversity, and inclusion and welcome applications from candidates of all backgrounds. We support staff development through ongoing training and learning opportunities.
Experience
Essential
- Excellent communication and interpersonal skills
- Strong customer service skills
- Good organisational skills with the ability to prioritise workload
- Good IT skills and confidence using computer systems
- Ability to work calmly and efficiently in a busy environment
- Excellent attention to detail
- Ability to maintain confidentiality at all times
- Flexible and reliable with a positive attitude
- Ability to work effectively as part of a multidisciplinary team
Desirable
- Previous experience in a GP practice or NHS setting
- Knowledge of EMIS Web
- Understanding of NHS primary care services
- Knowledge of medical terminology
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
13 August 2026
Last checked
17 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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