Patient Services Assistant - Birmingham Division

This

is a dynamic, patient-facing, back-office, and digitally advanced customer

service role that maximises the use of digital tools and automation to maximise

patient care and the overall patient experience. You will provide compassionate

support, answer patient queries, and signpost to the right team member.

You will work

in innovative ways, embracing new technologies such as digital patient triage

and automation to support the delivery of high-quality patient care.

Key

Responsibilities include

-

Managing

appointments and patient enquiries using the provision of digital patient

triage which may be initiated through online, in person, or via telephone

requests

administrative tasks efficiently embracing IT and innovative automation

the practice with flexibility, innovation, and problem-solving

as a confident and caring member of the team

You

will need adaptability, initiative, and the drive to make a difference every

day and in return you will be rewarded with meaningful work, genuine job

satisfaction, and the fulfilment of seeing the positive impact you make as part

of a supportive, values-driven team.

You should refer to the

supporting documents for a full JD outlining core responsibilities.

You will thrive if you

enjoy a challenge of learning new skills, embracing new technologies including

automation, helping patients, managing information efficiently, and enhancing IT

skills with MS Word, Outlook, Excel, clinical systems and other systems.

If you are seeking a

challenging, rewarding role in a growing, supportive team, wed love to hear

from you.

We reserve the right to close this

vacancy at any time during the advertising period.

Pre-employment Requirements

roles and there may be a delay to start dates where they are not provided; we

provide guidance and support to manage individual and environmental risks.

eligibility required at interview.

required, one of which must be your current/most recent employer and reference

checks must cover at least the past three years of employment or training.

any employment gaps of 6 weeks or more.

, Our Birmingham practices are part of

Modality Partnership, one of the UKs largest GP super-partnerships, serving

over 500,000 patients with a workforce of more than 1,800 staff. We

continuously innovate to improve patient care and staff experience, embracing

digital tools and automation to enhance how services are delivered.

In

this role, you will develop key skills while helping to improve systems,

processes, and ways of working across the organisation. Youll work in

alignment with our CARE values of Commitment, Accountability, Respect and

Excellence, bringing them to life in every patient interaction and

administrative task. Youll gain a strong mix of digital, front-line, and

back-office skills, playing an active role in enhancing both patient and staff

All

employees have access to our benefits scheme, NHS pension, and clear career

development pathways. We value diversity and are proud to be an Equal

Opportunities Employer, committed to fair treatment in line with the Equality

Act 2010.

If

you are looking for a rewarding role where your commitment and compassion truly

count, apply now and grow your career with us in Birmingham Division, Modality

Partnership.

Skills

Personal Qualities

Knowledge