Patient Pathway Assistant
Royal National Orthopaedic Hospital NHS Trust
Stanmore, HA7 4LPView on map(opens Google Maps in a new tab)
Salary
£30,630 to £32,346
Contract
Fixed-Term
Hours
Not specified
Closing date
6 October 2026
5 days leftJob description
Following a review of the role against the current Home Office sponsorship requirements, it has been determined that this role does not satisfy the re...
- We are seeking proactive, well-organised, and enthusiastic individuals who thrive in a fast-paced environment and enjoy working collaboratively with a diverse range of healthcare professionals. Strong interpersonal and IT skills are essential, along with a commitment to delivering outstanding service.
Coordinating and scheduling patient appointments
Responding to patient queries with professionalism and empathy
Accurately recording and validating activity using PAS systems
Managing the handling and dispatch of goods
Liaising effectively with internal stakeholders to support clinical operations
This role offers the opportunity to work collaboratively with the Patient Pathway Coordinators within the Prosthetics and Orthotics team, contributing to a supportive and forward-thinking environment. We are committed to nurturing professional development, with tailored training and regular shared learning sessions that foster growth, innovation, and excellence across the department.
The Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK, and is regarded as a leader in the field of orthopaedics both in the UK and world-wide. The RNOH provides a comprehensive range of neuro-musculoskeletal health care, ranging from acute spinal injury or complex bone tumour to orthopaedic medicine and specialist rehabilitation. This broad range of services is unique within the NHS.
As a national centre of excellence, the RNOH treats patients from across the country, many of whom have been referred by other hospital consultants for second opinions or for treatment of complex or rare conditions.
Patients benefit from a team of highly specialised consultants, many of whom are nationally and internationally recognised for their expertise and experience. Consultants are supported in their work by nurses, therapists and other specialist clinical staff who are trained experts in their particular fields of orthopaedic care.
Communication & Relationship Skills
Essential
- Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
- Able to work as part of a team, or autonomously in line with standard operating procedures.
- Able to induct new staff into the department, demonstrating tasks to colleagues.
Knowledge, Training & Experience
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of administrative procedures, acquired through training and previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
- Experience of working in a nonroutine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
- Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.
Desirable
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
- Previous NHS experience, or experience of working in a healthcare setting.
Analytical & Judgment Skills
Essential
- Ability to make decisions in a constantly changing environment using judgement to deal with queries or escalate where necessary.
- Able to deal with sensitive information with tact, diplomacy and understanding.
Planning & Organisational Skills
Essential: - Able to work independently, managing own workload and prioritising tasks.
IT skills
Essential: - Advanced keyboard skills, and competent in the use of Microsoft Applications (Word, Excel and Outlook)
Desirable: - Experience of using a patient record system; - Knowledge of the Epic patient electronic health record system
Responsibility for Equality, Diversity and Inclusion
Essential: - Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
22 September 2026
Last checked
23 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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