Admin Assistant - 26 hours
British Pregnancy Advisory Service (BPAS)
East Twickenham, TW1 2ARView on map(opens Google Maps in a new tab)
Salary
£28,648 to £31,747
Contract
Permanent
Hours
Not specified
Closing date
16 October 2026
15 days leftJob description
Are you a strong administrator looking for a new challenge? Do you enjoy working within a busy office where no two days are the same? We're looking fo...
- Answer and direct telephone queries, liaising with both internal and external colleagues as necessary, and also welcome clients and escorts to the hub directing them as required.
- Accurately check or complete all necessary BPAS and legal paperwork, ensuring relevant documentation is available for the client's episode of care.
- Provide all information to clients in a supportive and reassuring manner, to ensure informed choices are made at all stages of their care.
- Monitor, edit and amend appointment list using the booking system, informing clients if changes to their appointment become necessary.
- Provide admin support for safeguarding in the hub.
There is a full job description and terms and conditions with salary information on the right hand side of the page for you to download and review.
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.
If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Location Telemedical Richmond hub,Rosslyn Clinic, 15 Rosslyn Road, East Twickenham, MiddlesexTW1 2AR
Salary £28,648 - £31,747 (£15.30 - £16.95p/h) per annum, pro rata for part time hours
Hours 26 hours per week
- Monday 09:00 to 16:30
- Tuesday 09:00 to 16:30
- Wednesday -
- Thursday 08:00 to 15:30
- Friday 08:00 to 13:00
Apply now
Interested in making a difference? Apply today to join our team.
Values & eligibility
All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
Application outcome
If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre-employment checks
All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family-friendly policies to support work-life balance
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.
We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
Qualifications
Essential: - English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
Experience
Essential
- Experience at telephone and reception procedures
- Administration experience gained in an office environment
- Understand clerical procedures including the checking of documentation
- Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
Desirable: - Experience of dealing face to face and via telephone with patients who may be angry or upset, within a care environment
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship
- Are you aware we are unable to offer visa sponsorship for this role?
- This role is working 26 hours per week over Monday, Tuesday, Thusday and Friday at our hub in Richmond (TW1 2AR). Can you commit to this working pattern?
Desirable: - Would you like to add any further information/statements to support your application?
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
1 October 2026
Last checked
1 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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