Patient Navigator

The following are the core responsibilities of the Patient navigator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

To be responsible for undertaking a wide range of

reception duties and the provision of general support to the multidisciplinary

team. Duties can include, but are not

limited to, greeting and directing patients, effective use of the appointment

system, booking appointments, the processing of information and assisting

patients as required.

To act as the central point of contact for

patients, the distribution of information, messages and enquiries for the

clinical team, liaising with multi-disciplinary team members and external

agencies such as secondary care and community service providers.

Our GP practice provides comprehensive primary care services to a registered population of over 16,000 patients. We offer a wide range of general medical services, working collaboratively with our multidisciplinary team to provide safe, accessible and patient-centred care.

The practice is also part of a wider Primary Care Network (PCN), enabling us to work collaboratively with neighbouring practices and access a broader range of PCN services and multidisciplinary professionals. This partnership approach supports joined-up care, sharing of resources and the development of services that respond to the needs of our local population.

Experience