Patient flow Support worker
James Paget University Hospitals NHS Foundation Trust
Gorleston, NR31 6LAView on map(opens Google Maps in a new tab)
Salary
£28,392 to £31,157
Contract
Permanent
Hours
Not specified
Closing date
1 November 2026
13 days leftJob description
The Patient Flow Support Worker is an integral member of the Patient Flow team, providing practical and administrative support to help facilitate the ...
The Patient Flow Support Worker will provide day-to-day operational and administrative support to the Patient Flow team, helping to ensure patients move safely and efficiently through the hospital.
Key duties include supporting the coordination of patient discharges, transfers and repatriations; liaising with ward teams, clinical staff, therapists, discharge services and external partners to progress patient pathways; and identifying and escalating delays or barriers to discharge.
The post holder will use OPTICA and WardBoard daily to monitor patient pathways, maintain accurate discharge information and undertake reconciliation between systems, following up discrepancies and outstanding actions.
The role will also support patient transport arrangements, operational and discharge meetings, data collection and general administrative duties. The post holder will respond to telephone and email enquiries, maintain accurate and confidential patient records, and work flexibly in response to changing operational pressures.
The role requires effective communication and close working with multidisciplinary and partner teams to support timely discharge, effective patient flow and appropriate use of hospital capacity. Further duties are detailed within the full Job Description and Person Specification
The Patient Flow Support Worker will support the effective coordination of patient flow across the organisation, working with ward teams, clinicians, discharge teams, community services and external partners to facilitate timely admission, transfer, repatriation and discharge.
- Assisting and supporting patient flow across the hospital, including safe and timely transfers, discharges and repatriations.
- Using OPTICA, WardBoard and other patient flow systems to monitor patient pathways and maintain accurate, real-time patient information.
- Undertaking twice-daily reconciliation of WardBoard and OPTICA, ensuring discharge plans, delay reasons and estimated dates of discharge are accurate and consistent.
- Monitoring and coordinating patient repatriations to local hospitals, specialist units and other acute providers.
- Identifying, investigating and escalating internal and external barriers to discharge.
- Supporting patients with complex discharge requirements, including care packages, rehabilitation placements, continuing healthcare assessments, housing support and specialist transport.
- Acting as a point of contact for discharge planning and patient flow escalation.
- Attending and supporting patient flow, long length of stay, escalation and discharge meetings, accurately recording and progressing agreed actions.
- Supporting the coordination of discharge transport and responding to transport-related queries.
- Supporting complex transport arrangements, including repatriations, bariatric transfers and discharge transport.
- Providing advice and guidance to staff regarding OPTICA, patient flow processes, discharge pathways and transport booking systems.
- Supporting staff training on OPTICA, patient flow, discharge management and transport processes.
- Promoting high standards of data quality through education, coaching and auditing of patient flow information.
- Identifying opportunities for service improvement aimed at reducing delays and improving operational efficiency.
- Maintaining accurate patient information in line with Trust policies and information governance requirements.
- Escalating capacity pressures, discharge barriers, transport issues and patient safety concerns appropriately.
Overall, the post will support the Patient Flow team in maintaining safe and effective patient flow, reducing avoidable delays and ensuring patients receive the right care, in the right place, at the right time.
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Essential
Essential: - GCSE or equivalent level of qualification in English and Mathematics
Desirable: - Evidence of recent learning or development in health
Essential
Essential: - Ability to demonstrate enthusiasm for and an understanding of the role
Desirable: - Understanding of OPTICA and other trust systems
Desirable
Essential: - Accuracy and attention to detail
Desirable: - Understanding of patient patways
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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