Patient Care Navigator (Receptionist)

The

Purpose of the role is to

The main focus of the role is to manage the

throughput of patients on behalf of the practice; to manage as appropriate the

appointments for all clinical staff either face-to-face or by telephone

Receive, assist and direct patients in accessing

the appropriate service or healthcare professional in a courteous, efficient

and effective way

Undertake a variety of administrative duties to

assist in the smooth running of the Practice including the provision of

clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between

patients, members the primary health care team, secondary care and other

associated healthcare agencies

-

Opening up and locking-up of Practice premises and maintaining

security in accordance with Practice protocols

-

Maintaining and monitoring the Practice appointments system

-

Processing

inbound and outbound telephone requests for appointments, visits and telephone

consultations and ensuring callers are directed to the appropriate healthcare

professional

-

Processing and distributing incoming (and outgoing) mail

-

Taking messages and passing on information

-

Arranging

recall of patients e.g. annual reviews

-

Filing

and retrieving paper records

-

Liaise

with the prescription hub in order to process repeat prescriptions in

accordance with Practice guidelines

and recording information in accordance with Practice procedures

-

Initiating contact with and responding to requests from

patients, other team member and associated healthcare agencies and providers

-

Scan documents

-

Manage

the charges for non NHS work undertaken by the practice including taking

payment by cash / cheque / card

-

Ensure

tasks work cleared daily

-

Efficiently communicate and handover information to colleagues

at the end of your shift

-

Providing clerical assistance to Practice and associated NHS

staff

-

Ordering, re-ordering and monitoring of stationery and other

supplies in accordance with Practice guidelines

-

Provision of refreshments for staff and visitors as required,

loading and emptying the dishwasher and keeping the kitchen area clean and tidy

-

Keeping the reception area, noticeboards and leaflet dispensers

tidy and free from obstructions and clutter

-

Any other duties as reasonably

requested

-

Mentoring

of new staff in induction programme

-

To

participate in mandatory training, IPDR, and personal development plans to

learn new skills as part of self-development

-

Cleaning

of reception area

-

Entering

BP results onto the clinical system

Tyntesfield Medical Group in North Somerset is a 13 Partner General Practice with a patient list size currently of around 35,000 split across four sites: Tower House Medical Centre, Brockway Medical Centre, Backwell Medical Centre and Long Ashton Surgery.

We are a friendly and accessible team providing excellent healthcare in our community. We provide a professional, safe, supportive, and efficient working environment for everyone in the practice. We are a forward-thinking organisation with a strong emphasis on teamwork and patient-centred care.

Personal Attributes

Experience

Qualifications

Skills and Knowledge