NHSCloses in 26 days

Patient Care Advisor

Primary Care Careers

Norwich, NR4 6TA

Salary

£12.71

Contract

Permanent

Hours

Not specified

Closing date

30 September 2026

26 days left

Job description

Humbleyard Practice's patient care team is made up of 15 friendly and dedicated patient care advisors, working across our Cringleford, Hethersett, and...

No two days are the same. You'll be handling enquiries, updating records, and working closely with both clinical and administrative teams to keep everything running smoothly. If you're looking for a rewarding role where you can make a real difference in people's lives while being part of a supportive and friendly team, this could be the perfect fit for you!

If you would like to find out more information about this role, please see the attached job specification.

The Humbleyard Practice is a large, semi-rural, dispensing healthcare provider, offering exceptional care with compassion, professionalism, and integrity. Serving a fast-growing patient population of over 22,500 across three sites, we are dedicated to meeting the diverse needs of our patients and their families.

Our surgeries are located at

  • Cringleford Surgery, Cantley Lane, Cringleford, Norwich, NR4 6TA
  • Hethersett Surgery, Great Melton Road, Hethersett, Norwich, NR9 3AB
  • Mulbarton Surgery, The Common, Mulbarton, Norwich, NR14 8JG

As a research and GP training practice, we pride ourselves on continuous development and providing the best care possible to our patients. We are committed to fostering a culture of compassion, kindness, and professionalism within our team, and we actively support personal and professional growth.

We’re looking for a friendly, organised, and compassionate person to join our patient care team! If you love helping people, can stay calm under pressure, and have a knack for juggling multiple tasks at once, this could be the perfect role for you. Whether you’ve worked in customer service, healthcare, reception, or just have a passion for helping others, we’d love to hear from you. If you’re ready to be part of a fun, supportive, and dedicated team that makes a real difference every day, apply now! You'll need::

Essential

  • education to GCSE or NVQ2 level, or equivalent
  • great communication skills
  • a team-player attitude
  • the ability to make patients feel welcome and supported
  • to be comfortable working with database systems
  • confidence with IT systems (like Microsoft Office 365 and SystmOne) is a plus, but dont worrywell provide full training to get you up to speed!
  • experience working in customer facing roles - is desirable

How to apply

Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.

Provenance

Source

NHS Jobs

First seen

3 September 2026

Last checked

4 September 2026

Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.

About the employer

PCC
Primary Care Careers

NHS organisation

This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.

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