Patient Booking Coordinator
CHEC
Preston, PR2 9WT
Salary
£24,784
Contract
Fixed-Term
Hours
Not specified
Closing date
11 September 2026
11 days left
In plain English
What this job actually involves
The Patient Booking Coordinator handles referrals and books appointments for eye and gut clinics. You will be the first contact for patients, doctors and optometrists, using phone and NHS IT systems. The role suits people who are friendly, organised and can work well under pressure.
What you'll need
- Excellent phone and customer service skills
- Good teamwork and communication abilities
- Basic IT literacy and ability to learn NHS booking software
- Can work under pressure and meet service targets
- Shows empathy and patience with patients
- Attention to detail in data entry
How to boost your chances
- Practice clear, calm phone conversations before interview
- Highlight any call‑centre or admin experience on your CV
- Show examples of teamwork and handling busy periods
- Mention any previous work with NHS or healthcare referrals
- Be ready to discuss how you stay accurate with data
- Prepare to undergo a DBS check if you haven’t already
Written by AI to help you understand this advert in plain English. It can get things wrong — always check the original advert before you apply.
Job description
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about t...
All patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service, our aim is that our referral and bookings team is the most responsive to patient needs, the safest, and the best Nationwide.
Due to our continued growth we are looking for Patient Booking Coordinators to join the team. Our team thrive in our busy Contact Centre and enjoy an atmosphere where everyone takes on a high level of personal responsibility for achieving outstanding service whilst building strong relationships both internally and externally.
We are looking for someone who can
Be the first point of contact for patients, general practitioners and optometrists throughout the referral process
Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems
Process referrals
Book patients appointments using the booking system
Performing ad hoc administration duties as necessary
Working effectively and efficiently to the CHEC standards
Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care.
CHEC has a nationwide portfolio of community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.
CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
Experience
Essential
- What youll bring to the role:
- Excellent customer service skills
- Ability to work as part of a team
- IT literacy
- Ability to work under pressure and to service levels
- Have empathy and patience with referrals
- Strong communication skills and confidence when speaking on the phone
- Good attention to detail
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
27 August 2026
Last checked
31 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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