Patient Admin Services Senior Booking Clerk
Birmingham Women's and Children's NHS Foundation Trust
Birmingham, B4 6ARView on map(opens Google Maps in a new tab)
Salary
£25,760 to £27,476
Contract
Fixed-Term
Hours
Not specified
Closing date
5 October 2026
5 days leftJob description
There is an exciting opportunity to join our Appointment Booking Office teams based on both the Birmingham Children's and Birmingham Women's Hospital ...
o To provide comprehensive administration services to support all functions of the Appointment Booking Centre
o To deliver an effective call centre and booking centre service supporting patients and patient carers through the patient pathway for a range of clinical services
o The post holder will be required to undertake a range of tasks working in a busy, fast-paced environment. Tasks include accurate data input, booking outpatient appointments, booking transport and interpreters, the use of electronic call handling systems, the use of processes and procedures relating to Patient Access and Booking processes and involvement in service improvement projects on an ad hoc basis.
o The post holder is required to ensure that all duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
QUALIFICATIONS
Essential: - NVQ level 2 or equivalent knowledge and experience; - Educated to GCSE or equivalent level - English & Mathematics; - ECDL or equivalent qualifications
KNOWLEDGE & NATURE OF EXPERIENCE
Essential
- Experience in administrative / clerical role
- Experience in patient focused or custom service role
- Ability to make decisions on situations/courses of action which require analysis
- Knowledge and Understanding of the Data protection act 1998 and patient confidentiality
- Knowledge and experience of the e-Referral system / NHS Access Targets
- Demonstrable ability use MS Office packages
Desirable: - Knowledge of hospital departments / NHS administrative processes; - Knowledge of patient administration IT systems
ANALYTICAL AND JUDGEMENT SKILLS
Essential
- Ability to self-motivate and work without supervision as required
- Ability to concentrate frequently when inputting data and answering queries.
- Ability to deal sensitively and compassionately with patient / carers / colleagues as necessary
PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Essential
- Willing to learn and develop work role in line with performance development expectations.
- Committed to undertaking training to fulfil the requirements of the role.
- Excellent interpersonal skills
- Ability to work to deadlines and multi-task
- Ability to remain calm under pressure
- Team working
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 September 2026
Last checked
23 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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