Patient Admin Services Assistant

We are looking for a highly organised and motivated Patient Admin Services Assistant to join our friendly and supportive GP practice team.

The successful candidate will provide excellent customer service to patients, staff and external organisations whilst supporting the smooth day-to-day running of the practice. Duties include managing appointments, processing patient registrations, handling telephone and face-to-face enquiries, processing repeat prescriptions, assisting with home visit requests and maintaining patient records.

The role also involves a range of administrative responsibilities, including scanning and filing documents, managing correspondence, processing referrals, supporting clinicians and the wider team, maintaining records, preparing reports and assisting with performance returns.

You will liaise with patients, healthcare professionals and external agencies and contribute to the efficient operation of reception and administration services. The successful candidate will be expected to work flexibly, provide cover for colleagues and participate in ongoing training.

We are seeking an individual with excellent communication and IT skills, a professional and caring manner, strong attention to detail and the ability to work effectively in a busy environment whilst maintaining confidentiality.

This is an excellent opportunity to join a patient-focused practice committed to delivering high-quality care to our local community.

Responsibilities: Full Job Description Available

The duties and

responsibilities to be undertaken when in the services team may include any or

all of the items in the following list.

Duties may be varied from time to time under the direction of the Patient

Services Supervisor and dependent on current and evolving practice workload and

Staffing levels

Opening

up/locking-up and maintaining security of the area occupied by the

practice in accordance with practice procedures

Maintaining

and monitoring the practice appointments as required

Processing

personal and telephone requests for appointments, visits and telephone

consultations and ensuring callers are directed to the appropriate

healthcare professional where appropriate

Dealing

effectively with telephone and other enquiries, taking messages and

passing on information to team members as necessary

Processing

new patient registrations and removing/transferring existing patients,

including the in/out movement of patient records, as required

Processing

repeat prescriptions in accordance with practice protocols, including

requests sent via Patient Online Access.

Entering requests for home visits onto the

clinical system, ensuring careful recording of all relevant details and

where necessary refer to the Duty Doctor.

Contacting

patients informing them of any action which may have been taken following

their completion of E-consult forms, for example advise a prescription has

been done.

Undertaking

computer data entry/data allocation and collation; processing and

recording information in accordance with practice protocols

Filing

patient notes, clinical letters/results and other correspondence as well

as undertaking general administrative duties such as photocopying and

scanning as required

Clearing

and re-stocking consulting rooms as required

Keeping

the reception area, notice-boards and leaflet dispensers tidy and free

from obstructions and clutter

Processing and distributing

incoming (and outgoing) mail as required

To

provide comprehensive administrative support to members of the

multi-disciplinary practice team as required. This means using other NHS/third

party computer systems to produce letters, reports and correspondence as well

as photocopying and filing etc.

To be

responsible for scanning, marry up of medical records, data entry, notes

summarising and file maintenance/archiving etc. as required and in accordance

with practice protocols and procedures.

To

receive, open and distribute incoming mail, responding to routine matters where

appropriate.

To

deal effectively with referrals and other tasks as required.

To

deal effectively with telephone and other enquiries relating to the Practice,

communicating information to and from team members as necessary.

To

liaise with other NHS organisations/staff and outside agencies regarding

patient or practice matters on behalf of the clinical team.

To set

up meetings, prepare agendas, take minutes and distribute notes of meetings as

required.

To

be responsible for arranging and maintaining adequate levels of stationary and

other general office supplies.

To

maintain appropriate records and prepare reports/statistics as required.

To

assist with monthly, quarterly and annual performance returns and payment

claims as required.

Providing

cover as required in the absence of a team member(s).

To

attend practice meetings as required and take minutes.

To

participate in planned programmes of training and to undertake

mandatory training as required.

Produce and circulate regular monitoring reports

Assist the Management Team/Partners in ensuring

compliance with contracts and specifications as required

The Heron Practice, is a dynamic,multi-award-winning teaching Partnership, serving patients in the community for more than 30 years, in the Woodberry Wetlands region looking after circa 12,000 patients.

Located close to Manor House underground station, offering a friendly and supportive working environment. We are looking for PASA of all experience levels to join us on our mission to provide accessible care to our patients. Full complement of staff including Salaried Doctors, Clinical Pharmacist, Practice Nurses, Physician Associate, Health Care Assistants, Physiotherapists, Paramedic, Social Prescriber, Mental Health Practitioner, Patient Admin Services staff round out our team.

Qualifications

Experience