Part Time Receptionist

Main duties include answering telephones, completing Elite triage forms for those who are unable to do it online, face to face patient contact, appointment & general enquiries and signposting patients whilst providing an effective and friendly front of house service to our patients.

You will also learn the administrative support role for our triage system & work alongside the GPs on a rota basis the reception & administrative team share.

Experience desirable but not essential for the right candidate, computer skills essential but full training will be given in our specific systems.

2 part-time Receptionists required for a busy, friendly GP surgery in Kings Langley and Bovingdon, Herts .

Salary: £12.80

Hours: See below

Receptionist 1: (29.25 hours per week)

Mon: AM: 7:45 13:45 (6hrs)

PM: 13:30 18:45 (5.25hrs )

Tues: AM: 7:45 13:45 (6hrs)

Wed: AM: 7:45 13:45 (6hrs)

Fri PM: 13:30 18:45 (6hrs)

Receptionist 2: (23.25 hours per week)

Mon: AM: 7:45 13:45 (6hrs)

Tues: AM: 7:45 13:45 (6hrs)

Wed: PM: 13:30 18:45 (5.25hrs)

Thurs: AM: 7:45 13:45 (6hrs)

Flexible cover for holidays and sickness is required.

Receive, assist

and direct patients in accessing the appropriate service or healthcare

professional in a courteous, efficient and effective way.

Provide general

assistance to the practice team and project a positive and friendly image to

patients and other visitors, either in person or via the telephone

To

have a thorough knowledge of all practice procedures

work in accordance with protocols

Scan

and photocopy as required

Front

of house reception greeting patients consulting with members of practice team

Handing

correspondence to patients, diligently checking their identity

Be

able to cover other shifts for annual & sick leave

Ensuring

at the end of all clinics that the waiting area is tidy

To

monitor the running times of the clinicians and advise patients if the clinic

is running late

Ensure

the reception area is tidy at all times

Good

knowledge & respect for confidentiality of patients information - to be

adhered to at all times

Ensure

visitors sign the visitors book

Ad

hoc duties as agreed with the practice manager

Ensure

that the rooms and computers are all switched on and ready for the GP's and

nurses at the start of the day

that the TV screen and check in service is ready for patients to use

Direct

patients to relevant resources for triage submissions

Book

Nursing team appointments

Cancellation/changes

of appointments

Computer

data entry into medical records

Process

repeat prescription requests as required in accordance with practice

guidelines.

Ad

hoc duties

Complete E-consult forms on behalf of patients who are unable to do so themselves

Open

post and allocate as necessary

Action

daily tasks list

Phone

patients as and when needed

Ensure

forms are always available e.g. registration, change of address, etc

Coding

onto patient records correctly if required

Making

sure information folders are kept up to date e.g. RESPECT folder

Booking

ambulances

Liaison

with District Nurses Liaison and Health Visitors

Ad

Hoc duties

Make

sure rooms are tidy and computers switched off at end of day

We are a large practice in Kings Langley with a branch surgery in the village of Bovingdon.

We serve a practice population of 15,500 patients in & around our 2 sites.

We have 6 GP partners, 4 salaried GPs, a nursing team & additional health professionals in a variety of roles inc. Clinical Pharmacists, First Contact Physicians (musculoskeletal practitioners), Health & Wellbeing coach, Mental health Nurse, also work alongside us in our practices.

We have a large administrative team that are based at Kings Langley. You will work within our existing reception team - everyone is very friendly and supportive .

Your main role will be at either Kings Langley, our Bovingdon branch surgery, or potentially a mix of both so your own transport is essential.

Experience

Qualifications

Essential: - General IT skills

Desirable: - Previous experience in a busy reception environment; - Previous experience of EMIS system; - Previous experience of Surgery Connect