Part time Medical Receptionist/Administrator

Answering the telephone, booking appointments, deal with prescription requests and other administrative duties

To provide a welcoming and responsive reception and

telephone service to all patients and visitors ensuring enquiries are dealt

with efficiently and waiting times kept to a minimum.

To book appointments and give advice with respect to the

services offered by the Practice.

To deal with requests for repeat prescriptions and

provide information on test results according to agreed Practice procedures.

Assist in the administrative tasks of the Practice,

including internal and external post, scanning letters and reports,

photocopying, receive and record payments for private medical services,

making up folders for incoming patients, handling returns to Primary Care

Support Services and compiling new patient records.

Respond to requests for assistance from the medical staff

where reasonable and within the competence of the jobholder.

To use initiative to deal with issues as they arise,

solving problems where possible or referring to others e.g. Reception Team

Leader, Practice Manager or Duty Doctor or Practice Nurse as necessary

incoming telephone calls in a friendly and courteous manner, taking

appropriate actions including the accurate recording of messages

communicate clearly both written and verbally

Reception Team Leader or Practice Manager of any difficulties that arise

during the course of work.

patient confidentiality, Data Protection and the Freedom of Information

Act.

& Safety, Security and Confidentiality.

and that entries to the clinical system are accurate.

discussion with the Reception Team Leader / Practice Manager implement

improvements where required.

As a Practice we put patients at the heart of everything we do. We recognise patients as individuals with wants and needs and also as part of a family and the wider community. We aim to care for our patients whatever their problem may be in a compassionate and confidential manner.

As a Practice we want to embrace opportunities to deliver services based in the local community wherever possible.

The only way to deliver this is to have a motivated, well trained and supported health care team who are fulfilled in their work.

We recognise that the NHS has limited funds, so want to work with patients to prioritise and champion the services they need and to be able to set up new and innovative services.

We will work across regional and national organisations to ensure best care for our patients.

Qualifications

Desirable: - NVQ customer care; - Experience in a healthcare setting/GP reception role; - Familiarity with EMIS software; - Understanding of medical terminology