Group Manager

• Overall responsibility for HR and payroll
• CQC readiness and group-wide compliance
• Finance and budget management
• Enhanced Services oversight
• Practice growth
• Premises and building management
• Leading Practice Managers and coordinating clinical leads
• KPI and scorecard monitoring

• Directing and supporting Practice Managers in the day-to-day running of each site.
• Coordinating clinical leads and practice management so that clinical and operational priorities are aligned.
• Setting priorities, delegating work and ensuring actions are completed on time and to a high standard.
• Holding regular management meetings and following up on agreed actions.
• Reporting directly to the Partners on group performance, risks and progress.
• Promoting a positive, professional and supportive culture across the group.

• Directing work on KPIs and performance targets across all sites.
• Monitoring scorecards, identifying variation between practices and driving improvement.
• Ensuring action plans are agreed, implemented and followed through.
• Producing clear performance reports for the Partners and wider management team.

• Maintaining effective governance systems and processes across all sites.
• Overseeing CQC readiness, internal audits and mock inspections.
• Ensuring compliance with CQC, ICB and other regulatory and professional requirements.
• Ensuring policies and procedures are current, consistently implemented and regularly reviewed.
• Overseeing risk management, significant events and learning.
• Keeping up to date with changes in legislation, guidance and regulation.

• Overall responsibility for HR across the group, including recruitment, induction, contracts, performance management, absence, disciplinary and grievance processes.
• Submission of monthly payroll, ensuring it is accurate, timely and compliant.
• Overseeing staff training, development and mandatory training compliance.
• Workforce planning to ensure safe and sustainable staffing across all sites.
• Ensuring HR policies and employment practice meet legal requirements.

• Overall responsibility for financial management, budgets and forecasting across the group.
• Oversight of NHS income, including QOF, Enhanced Services and other claims, ensuring all income is identified, claimed and maximised.
• Monitoring expenditure, controlling costs and identifying efficiencies.
• Working with accountants and the Partners on financial reporting and planning.

• Oversight of all local and direct enhanced services, ensuring delivery in line with agreed requirements and targets.
• Reviewing KPIs and tracking performance against targets across each site.
• Working with Practice Managers and recall teams to maximise uptake and ensure timely follow-up.

• Overall responsibility for premises across all four sites, including maintenance, health and safety, fire safety, and building compliance.
• Managing contractors, leases, landlords and service agreements.
• Overseeing capital projects, refurbishments and estates planning.
• Ensuring all buildings are safe, well maintained and fit for purpose.

• Developing and delivering initiatives to support patient list growth.
• Overseeing marketing, social media and patient communications.
• Identifying opportunities to expand and promote new and existing services.
• Exploring partnerships, new contracts and opportunities for development.

• Significant experience as a Practice Manager, Group Manager or equivalent senior role in general practice.
• Experience of managing multiple sites or leading a team of managers.
• A strong understanding of NHS general practice, contracts and funding.
• Excellent knowledge of CQC requirements and regulatory compliance.
• Experience of HR, payroll and employment law.
• Strong financial skills, including budgets, NHS claims and income maximisation.
• Experience of managing premises and facilities.
• Experience of working with ICBs, PCNs and other external organisations.
• Excellent leadership, communication and people-management skills.
• The ability to analyse data, interpret KPIs and scorecards, and turn them into action.
• The ability to manage competing priorities and work to deadlines.
• A proactive approach to governance, risk management and continuous improvement.
• Confidence in challenging performance and holding others to account.
• Willingness and ability to travel between our four sites.

Essential

• Experience as a Practice Manager or senior manager in a GP surgery or similar healthcare setting
• Experience of leading and managing managers or multi-site teams
• Experience managing finances, NHS claims (e.g. QOF, Enhanced Services), payroll and budgets
• Experience of HR processes, including recruitment, performance management and employee relations
• Familiarity with CQC compliance, policy management and inspection preparation
• Experience of managing premises or facilities
• Experience using clinical systems (e.g. EMIS, Docman) and Microsoft Office

Desirable

• Experience of managing multi-site GP practices
• Experience of practice mergers, expansion or growth projects
• Knowledge of PCN structures and ICB commissioning