Outpatient Receptionist

To provide receptionist and clerical support to the Cancer Unit. To work as a member of the team, adhere to the trust policies and procedures and embody the Trust values and behaviours in the daily performance of the role.

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Qualifications/training & professional development

Essential: - English GCSE Grade A to C or equivalent; - Maths GCSE Grade A to C or equivalent

Desirable: - Customer Service or Receptionist Qualification

Experience

Essential: - Previous reception or clerical experience; - Previous experience of working in an office environment

Desirable: - Previous NHS experience Knowledge of Information Technology; - Knowledge of Medical Records Library; - Good understanding of Patient Centre

Skills, abilities, and knowledge

Essential: - Ability to work as part of a busy team; - Ability to liaise effectively with a wide range of people including medical staff and patients

Desirable: - Receptionist or telephonist experience