Organisational Resilience - Service Manager

• Significant management experience within a complex healthcare or equivalent organisation.
• Experience of emergency planning, business continuity or organisational resilience.
• Strong leadership, influencing and partnership-working skills.
• The confidence to operate effectively with senior leaders internally and external system partners.

Essential

• Experience of leading and managing a similar large operational service ideally within an Acute NHS or wider healthcare sector setting
• Experience of building a team and developing strong relationships across a wider organisation
• Experience of leading and delivering large scale service improvement or change initiatives including service redesign, including business case writing and presentation.
• Extensive staff recruitment and management experience, including workforce planning & line management responsibilities, including application of HR policies.
• Experience of financial planning and monitoring of income and expenditure budgets, including the design and delivery of large cost improvement programmes
• Ability to negotiate and influence staff at all levels of seniority including immediate management, senior executive members and clinical teams.
• Experience of leading the development and implementation of strategic service plans, including ability to translate complex data and information to clinical teams
• Experience of managing within a complex organisation and balancing multiple objectives successfully

Essential

• Experience of responding to, and managing, an incident occurring within a large organisation requiring the response from a number of different teams
• Evidence of implementing the national Emergency Planning Resilience and Response requirements as defined by the Civil Contingencies Act 2004
• Comprehensive understanding of the statutory and legislative obligations of Trust with regard to Emergency Planning Resilience and Response.
• Development of emergency planning resilience and response plans continuity plans.
• Collaborative working with all Category One Responders and the wider heath community, including multi agency exercises.
• Willingness to undertake further development and training to maintain and enhance professional expertise.

Essential

• Excellent communicator and able to deal effectively with all staff at all levels.
• Demonstrable leadership skills and the ability to motivate others and demonstrate honesty, integrity, fairness, tenacity and resilience.
• Self-reliant, decision maker with good organisational skills and a methodical, flexible proactive approach to work.
• A commitment to promoting equality and diversity in the workplace and in service delivery and development.
• Excellent organisational skills and an ability to prioritise an unpredictable workload with frequent disruption.
• A clear understanding of confidentiality when dealing with matters relating to staff and patient information and data.
• A detailed understanding of clinical and corporate governance
• Awareness of the national and regional EPRR strategic and policy environment and ability to translate this locally
• Ability to develop, maintain and put into action emergency or business continuity plans and procedures during an emergency situation and to ensure integrity and representation of the Trust is maintained.
• To lead formal de-briefs with clinical and non-clinical staff following incidents within the Trust
• Be able to organise, facilitate and deliver tabletop and real time exercises, presentations to a wide range of staff at different organisational levels

Desirable

• A thorough knowledge of the NHS organisational and clinical systems and processes.
• Ability to interpret and collate complex data from a variety of sources
• An ability and interest in coaching staff to improve performance, promote development and career progression.

Essential

• Ability to work flexibly to meet the needs of the service and outside of normal office hours where incidents or planned business continuity interruptions occur out of hours.
• Ability to demonstrate and model the Trust's 'PROUD' value