Operations Manager - PCAS

This is a key leadership role, responsible for providing strong operational oversight, supporting our operations team to perform at their best, and ensuring our service providers and sub-contractors deliver against agreed standards, objectives and contractual requirements. You will play an important role in driving continuous improvement, developing high-performing teams and ensuring that operational delivery remains focused on quality, safety and patient experience.

A significant part of this role will be your ability to influence, engage and bring people together. Not everyone you work with will report directly to you, so you will need the confidence and interpersonal skills to build strong relationships, gain commitment and encourage colleagues and partners to work collectively towards shared goals.

Working collaboratively with our service

teams, taking responsibility for ensuring service operations run effectively

and efficiently and in accordance with defined standards and frameworks.

Resolve issues when they arise quickly

and effectively minimising impact on services.

Be accountable for achieving contractual

KPIs, quality compliance and financial performance.

To work closely with the to contribute

towards the identification of growth opportunities for PCS through researching,

analysing and interpreting the PCS operating environment and make

recommendations for delivering services within and outside of Sheffield.

Be responsible for the day-to-day

implementation, development and maintenance of robust operational and

information systems that support service delivery.

Commission regulations where relevant.

Contribute to and deliver effective

tender responses, proposals, reports, presentations to support business growth

and service reporting with the support of the wider PCS Team

Play a key role in turning a successful

bid into an effective service by supporting the operations and compliance leads

in operational aspects of product/service mobilisation.

Work closely with the Clinical lead to

ensure our services are clinically effective and safe; using their expertise to

advise and guide you in decision making.

Contribute to effective tender

responses, proposals, reports, presentations, etc., to support business growth

and service reporting.

Ensure compliments, comments, concerns

and complaints for the directorate are properly logged and manage their flow

through the relevant process. Investigate complaints as directed by the

clinical quality manager.

Implement business continuity

arrangements to ensure PCS responds, in the event of serious/major incident(s),

to demands of the city-wide urgent care system.

Be responsible for drafting and managing

processes and procedures within the directorate, ensuring consistency and

appropriacy.

This is not an exhaustive list of duties

and responsibilities. You may be required to undertake other duties which fall

within the grading of the post, as directed by the line manager.

PCS is a Disability Confident employer committed to a

supportive and inclusive workplace. We welcome applications from people of all

backgrounds. If you need reasonable adjustments or additional support during

the recruitment process, please let us know when you apply.

Your application is an opportunity to tell us about

you. We encourage you to use your own words to describe your experience,

achievements, and motivation. Whilst AI tools may be used to help structure or

proofread your application, the content must be an authentic reflection of your

own knowledge and experience with applications that include unedited

AI-generated text such as placeholder wording, prompts or template

instructions, automatically declined.

Primary Care Sheffield (PCS) is a

not-for-profit healthcare organisation delivering NHS services across

Sheffield, including primary care, community services and mental health. We

work in partnership with NHS organisations, GP practices and local communities

to break down barriers to different types of services and bring high-quality,

accessible care closer to the places people live.

Our values are at the heart of

everything we do, they shape how we work and how we treat one another, our

values are to be innovative, open, person-centred, ambitious and empowering. We

are committed to creating a supportive and inclusive environment where our

people can develop, contribute ideas and make a meaningful difference to the

patients and communities we serve.

Qualifications

Desirable: - Management qualification (level 5 or above) or a Programme/project management qualification.

Experience

Skills / Abilities & Behaviours