Operations Manager

The post-holder is an Operations

Manager.

To support the Practice Manager in all aspects of

practice functionality, motivating and managing staff, optimising efficiency

and overall performance, ensuring the practice achieves its long-term

strategic objectives in a safe and effective working environment.

As this role will have access to a

higher level of confidential data in the course of their employment, there is

an expectation that the post holder will always maintain the highest level of

confidentiality and integrity. Sensitive information could be from

either internal sources, or from external partner organisations.

To manage and coordinate all aspects of practice

functionality, motivating and managing staff, patient services, premises and

health and safety management.

Through innovative ways of working, support the

Practice Manager leading the team in promoting ED&I, SHEF, quality and

continuous improvement, confidentiality, collaborative working, service

delivery, and learning and development, and ensuring the practice complies

with CQC regulations.

The

post-holder will be an integral part of the general practice team.

following are the core responsibilities of the Operations Manager in delivering

health services. There may be, on occasion, a requirement to carry out other

tasks.There may be a requirement to carry out other tasks, This will be dependent upon factors such as workload.

Support

the Practice Manager in the day-to-day operations of the practice, ensuring

staff achieve their primary responsibilities

Management

and leadership of the administration team and navigation team. Including room

booking and room rotas.

Provide

leadership and guidance to all staff, including ownership of policies

Maintain

the highest levels of confidentiality

Oversee

the administrative elements of QOF, liaising with GPs, nursing staff and

administrators leading to delivery

Implement

systems to ensure compliance with CQC regulations and standards

and embed an effective staff appraisal process, and undertake appraisals for

those that they line manage

Lead

the management of the clinical system, always ensuring IT security AND IG

compliance and responding to and resolving all local IT issues

Full

accountability and ownership of digital change and equipment including

transformation and IT equipment in the practice.

Actively

encourage and promote the use of patient online services (eg NHS app

Ensure

the staff implement the practice-wide approach to the management of all patient

services

Undertake

all mandatory training

Progress

will be reviewed on a regular basis via appraisal.

Qualifications

Knowledge and Skills

Desirable: - Change Management and Transformation; - Full UK driving licence

Experience