Operations & Governance Coordinator

The post holder will act as a central point of coordination across clinical and non-clinical teams, helping to keep people, processes and priorities aligned. They will support a culture of shared learning, continuous improvement and high-quality, person-centred care.

We are looking for someone organised, proactive and confident working across a busy service environment. You will need to be able to communicate clearly with colleagues at all levels, make sound decisions, manage competing priorities and follow through on actions.

You will be comfortable acting as a bridge between clinical, administrative and operational colleagues, bringing structure, clarity and pace to the work. This is a demanding but rewarding role, with the opportunity to make a real impact on service delivery and outcomes for patients.

Operational Delivery

Community MSK Persistent Pain Service.

lists, clinic utilisation and capacity to support timely access for patients.

clinical colleagues to ensure waiting lists are regularly reviewed, updated and

escalated where required.

planning by reviewing referral trends, clinic utilisation and workforce

capacity, highlighting pressures and escalating risks to the Service Lead where

required.

options and recommendations take account of available capacity, budgetary

limits, workforce availability and other service resources.

managers to respond to operational pressures, risks and service flow issues.

operational matters, within delegated authority and with appropriate escalation

where required.

and workforce deployment so capacity is planned, prepared and used effectively.

including clinic capacity, administrative support and operational processes,

identifying opportunities to improve efficiency and value for money.

and service developments.

Governance, Quality and Risk

the management of incidents, complaints, plaudits and associated action plans.

management of service crosschecks.

and governance logs.

ensuring risks and concerns are recorded, reviewed, followed up and escalated

appropriately.

monitoring of governance frameworks, policies and procedures.

implementation of service policies, standard operating procedures and

governance processes, ensuring they are kept up to date and used consistently.

quality, safety and patient experience standards, escalating issues and

contributing to improvement actions where required.

meetings, including agenda preparation, action tracking and reporting.

quality improvement initiatives and learning reviews.

sharing of learning from incidents, complaints, compliments, audits and service

reviews, helping to embed improvements across the service.

Performance and Reporting

service performance against KPIs, contractual requirements and service

standards, highlighting areas requiring action.

regular operational, quality and governance reports for managers, commissioners

and organisational forums.

data collection, validation and analysis to inform service planning,

improvement and decision-making.

external reports, supporting report writing and narrative updates where

required.

accurate records, dashboards and reporting systems to support effective

oversight and assurance.

performance and governance information, ensuring these are highlighted to the

Service Lead and relevant forums to support timely action.

People Management and Team Support

Patient Care Advisors, including regular 1:1s, appraisals, supervision and

day-to-day support.

to work effectively, manage workload and deliver a positive patient experience.

feedback, learning, inclusion and continuous improvement within the team.

wellbeing and training compliance, escalating concerns where appropriate.

Communication and Partnership Working

working relationships with clinicians, administrators, commissioners, partner

organisations and external providers to support smooth patient flow and

coordinated service delivery.

as a key point of liaison between operational, clinical and administrative

teams, ensuring information is shared clearly and in a timely way.

priorities, decisions, risks and actions across the service, helping colleagues

understand what is needed and by when.

improvement projects and change initiatives, supporting effective communication

and engagement across the service.

and person-centred care.

Working arrangements

locations within East Sussex in line with service needs.

successful completion of training, subject to agreement with the postholder's

line manager and service needs

subject to service needs.

Here is a not-for-profit social enterprise, providing innovative healthcare to people within Sussex and beyond. We provide NHS commissioned healthcare including memory assessment and MSK services, alongside bespoke data analytics products and services. We work in partnership with a wide range of organisations to create and deliver outstanding personalised healthcare.

Positive about disability

Were committed to developing the careers of individuals with a disability. We will give full and fair consideration to all applicants. Applicants who confirm a disability that meet the essential criteria and evidence this within their application, will be interviewed.

Positive about diversity

Here value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively welcome applicants who identify as LGBTQ+, disabled, and people of the *Global Majority.

Skills

Community Working

Personal Qualities

Qualifications

Experience