Receptionist

• To be part of the team contributing to the smooth running of the practice by ensuring that all enquiries from patients in person or by telephone are handled efficiently and courteously.
• Filing, record keeping and the processing of documents. The role involves liaising with doctors and other members of staff.
• Prepare for each surgery, ensuring premises are tidy.
• Receive and make telephone calls and take accurate notes.
• Book and cancel appointments as necessary and deal efficiently with the computerised appointments system.
• Answer general enquiries and explain practice procedures e.g. on registration, changes of address, etc.
• Issue medication prepared by the dispenser when the dispensary is closed, and to take and account for any prescription charges due as appropriate.
• Maintain and operate computer and manual administrative systems.
• Open and close surgery premises.
• Inform patients of results of hospital tests as directed by the doctor.
• The reception/admin staff forms one team and provides cover across a range of administrative duties associated with the surgery.

Essential

• GCSE grade A-C or equivalent
• Good IT skills
• NHS experience would be useful but is not essential
• Empathetic nature
• Able to remain calm under pressure