Operations Assistant

• Providing day-to-day administrative and operational support to the Operations Manager and Practice Manager.
• Assisting with the coordination and implementation of practice processes and procedures.
• Maintaining accurate records, spreadsheets, databases and operational information.
• Using the EMIS clinical system, Excel and other IT systems to collate, manage and present information.
• Supporting the monitoring of practice tasks, deadlines, audits and action plans.
• Preparing reports, documents, meeting papers and presentations as required.
• Assisting with practice meetings, including preparing agendas, taking notes/minutes and following up actions.
• Supporting staff with administrative and operational queries.
• Helping to ensure that practice policies, procedures and documentation are kept up to date.
• Assisting with audits, data collection and quality improvement activities.
• Monitoring shared inboxes, systems and administrative workflows where required.
• Identifying administrative or operational issues and bringing these to the attention of the Operations Manager or Practice Manager
• Supporting the implementation of new systems and processes.
• Undertaking general administrative duties to support the smooth running of the practice.

• Excellent IT skills and confidence using Microsoft Office, particularly Excel, Word and Outlook.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• The ability to manage multiple tasks and competing priorities.
• The ability to work independently and use initiative.
• Excellent written and verbal communication skills.
• A methodical and structured approach to work.
• The ability to maintain confidentiality and handle sensitive information appropriately.
• Confidence working with data, spreadsheets and administrative systems.
• A willingness and ability to learn new software and systems quickly.
• A professional, positive and flexible approach to work.
• Previous experience in a healthcare, GP practice, NHS or other regulated environment would be advantageous, but is not essential.

• A supportive and friendly working environment.
• The opportunity to develop your operational and administrative skills.
• Training and support to develop your knowledge of practice systems and processes.

Essential

• GCSE grade 1 to C in English and Maths
• Excellent IT skills.
• Strong Microsoft Office skills, particularly Excel.
• Excellent organisational and time-management skills.
• Ability to manage multiple priorities and deadlines.
• Excellent attention to detail.
• Ability to work independently and use initiative.
• Strong written and verbal communication.
• Ability to handle confidential information appropriately.

Desirable

• Previous GP/NHS/healthcare experience.
• Experience working with clinical or practice management systems.
• Experience with audits, reporting or data analysis.
• Experience supporting an operations/management function.