Operations and Administration Lead - Waterloo House Surgery

The post holder will be responsible for the efficient running of Medication and Admin process as well as supporting the smooth running of Waterloo House Surgery. The role will include deputising for the Practice Manager when required. The role will lead on medicines management processes within the practice to ensure safe and efficient prescribing is implemented. This role is pivotal in overseeing daily operations, managing administrative processes, coordinating staff, and ensuring compliance with healthcare regulations.

All staff are expected to work to Cumbria Health Values:

Clinically focused - Everything every one of us does is for the patient

Responsive - We listen, and we respond quickly in a patient focussed way

One Team - We work together to provide a high-quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts

High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care

Growth & Sustainability - With our strong roots we will continue to thrive and grow

Communities - Connecting and engaging to meet local needs

making best use of their skills for example prescription processing

experiences

and repeat dispensing

monthly medicine management meetings, relevant courses, and training

events

MOP, the Practice Pharmacists and the Medicines Manager, regularly

reporting progress to the Leadership Team and Clinical Meeting and agreeing

remedial action where required

management of Administration, Secretarial, GP Assistants, Meds and Social

Prescribing teams

management and administration, including developing SOPs and policies.

learning new IT software packages.

year submissions and thereby gain optimum remuneration available to the

practice for QOF, QIS, LES, DES, IIF and other performance indicators

Birth month and updating and producing reports to the Leadership Team of

progress against indicators on a monthly basis and, where necessary,

formulating and presenting the recovery plan

Management and Medication Management, ensuring that all are processed in

a timely manner and developing solutions to any identified issues

additional queries to support the practice needs

planning of appointment schedules, staffing rotas, oversee recall procedure of

eligible patients and ensure payment claims are made

monthly to the Cumbria Health Finance team. Monitor income against work

produced

expense claims

discussion of adjustments and where necessary following the Sickness Absence

Meeting Procedure for line managed staff

the practice by following the holiday protocol

staffing as per agreed plan

quarterly bulletin to advise patients on the work of the PPG

internally and from outside agencies, to ensure these are directed appropriately

and in a timely manner to the Safeguarding Lead. To attend any training and

meetings required. To check the NHS.net account daily for communications,

send out reminders to outside agencies regarding MDT meetings and record and

circulate meetings

clinical lead, district nurses and palliative care team and patients records are

updated in line with local policy. Ensure that advanced care planning is

completed and DNACPRs are up to date.

Cumbria Health on Call - CH places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).

We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.

Working for CH can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Experience

Qualifications

Essential: - Management qualification to A level or equivalent

Desirable: - NVQ Business Administration Level 4 or above