Operational Service Manager
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Newcastle Upon Tyne, NE7 7DNView on map(opens Google Maps in a new tab)
Salary
£57,528 to £64,750
Contract
Permanent
Hours
Not specified
Closing date
16 October 2026
18 days leftJob description
Newcastle Hospitals as an organisation seeks to continuously improve our services, we have moved to a strengthened clinically led structure of Clinica...
The appointed candidate will fulfil the role of Operational Service Manager, reporting into the Associate Director of Operations.
- Assume day to day responsibility for the operational management of all aspects within their specific portfolio
- Managing and controlling waiting lists, breach lists and ensuring adequate capacity within area(s) of responsibility to ensure patients are seen in a timely manner, as per the agreed constitutional and organisational wait targets
- Deal with queries and complaints including from patients who may be distressed and to respond in a timely manner
- Involvement in the investigation of incidents within area(s) of responsibility
- Ensuring a safe, respectful culture whereby all staff patients and visitors are treated with dignity, respect, and compassion
- To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas.
- Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility.
- Deputise for members of the Clinical Board management team (as appropriate) when required.
- Contribute to the day-to-day operational management of area(s) of responsibility.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospital
o Royal Victoria Infirmary (RVI)
o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
o Newcastle Dental Hospital
o Newcastle Fertility Centre
o Northern Centre for Cancer Care, North Cumbria
o Northern Genetics Service
o Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Qualifications & Education
Essential
- Degree level education or on established pathway supplemented by post graduate diploma level specialist training, management/leadership qualification or equivalent level of experience.
Desirable: - Recognise leadership / management qualifications / programme of study or equivalent
Knowledge & Experience
Essential
- Experience of operational, people and financial management; service strategy; business planning; and performance management
- Demonstrate leadership ability at a senior level
Desirable: - Recent managerial experience in related speciality; - Project management experience
Skills & Abilities
Essential
- Change management and practice development skills
- Excellent communication and interpersonal skills
- Demonstrable negotiation skills
- Effective report writing skills
- Effective organisation and time management skills
- Change management and practice development skills
- IT skills - significant proficiency in use of MS Office Suite and other IT systems
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 September 2026
Last checked
23 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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