Operational Lead - Pembridge Specialist Palliative Care Service

• Providing effective operational leadership across outpatient, day and wellbeing, psychological and social support, bereavement, administrative and support services.
• Managing service activity, capacity and demand, including waiting times, access and performance.
• Leading service development, redesign and quality-improvement initiatives to improve the quality, effectiveness and accessibility of services.
• Managing delegated budgets and supporting effective workforce planning, recruitment, staff development and performance management.
• Supporting effective clinical governance, including risk management, learning from incidents and responding appropriately to complaints and feedback from patients, carers and families.
• Using performance information, outcome measures, audit and service evaluation to identify opportunities for continuous improvement.
• Working collaboratively with clinical leaders, primary care, acute providers, local authorities, commissioners and voluntary-sector partners to support well-coordinated pathways of care.
• Championing compassionate, inclusive and person-centred services that respond to the needs of patients, carers, families and bereaved people.

Essential

• Relevant professional qualification at degree level or equivalent knowledge and experience.
• Postgraduate management, leadership, health-service or specialist clinical qualification, or equivalent experience at master's level.
• Evidence of continuing personal and professional development.
• Current professional registration where the applicant's professional background requires it.

Essential

• Substantial senior operational management experience within healthcare, community services, specialist palliative care, hospice care or a comparably complex multidisciplinary service.
• Experience of leading multidisciplinary services and managing staff through other managers or senior practitioners.
• Experience of performance, quality, risk, workforce and financial management.
• Experience of service redesign, mobilisation or organisational change.

Desirable

• Operational management experience within specialist palliative and end-of-life care.
• Experience of outpatient, wellbeing, psychological, social support or bereavement services.

Essential

• Detailed knowledge of NHS policy, governance, quality, safeguarding, workforce and financial frameworks
• Understanding of person-centred palliative and end-of-life care and the contribution of physical, psychological, social, spiritual and bereavement support.
• Knowledge of performance management, demand and capacity, outcome measurement, audit and quality improvement.
• Highly developed leadership, influencing, negotiation and change-management skills.

Desirable

• Knowledge of North West London community specialist palliative care pathways and commissioning arrangements.
• Knowledge of bereavement models, psychological support pathways and stepped-care approaches.
• Advanced facilitation, coaching or mediation skills.