Medical Support Secretary - Dermatology

To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. The role also includes monitoring of RTT and clinic utilisation for the service.

Ensure cross cover working where possible.

1. Type dictation from audio transcription of clinical correspondence anddocumentation.

2. Quality check documentation completed in clinical administration support.

3. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.

4. Complete any tertiary referrals to external Trusts and ensure these arecompleted on the PAS system. Keep track of referrals to ensure patient ispromptly reviewed. Check that follow up appointments are arranged inconjunction with patient pathway.

5. Mentor, train and supervise relevant junior staff as required.

6. Deal appropriately with concerns from staff in line with Trust policy.

7. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.

8. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes.9. Ensure all letters and discharge summaries are copied to the appropriateprofessionals, including patients.

10. Ensure efficient audit processes in place concerning correspondence toensure quality levels maintained and rectify accordingly.

11. Take minutes of meetings, circulating to relevant groups.

12. Obtain information as requested by line manager.

13. Attend appropriate training, meetings and education sessions when required

14. Work with managers to review working practices, ways of working and find solutions to problems

15. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.

16. Organise and order stationery as appropriate.

17. Ensure all mandatory training is up to date and report accordingly.

18. Record and input data onto databases and systems as appropriate

19. Be able to work as part of a team, promote effective flows in the departmentto cover leave to ensure the office runs smoothly.

20. General office duties, including incoming and outgoing mail, e-mail, fax,photocopying. Participate in housekeeping of office environment.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

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