Medical Receptionist/Care Navigator

Main duties

Medical Receptionist/Care Navigator plays a crucial role in supporting patients

by guiding them through the healthcare system, ensuring they receive the

appropriate care and services. This position involves working closely with

patients, GPs, and other healthcare professionals to coordinate care and

improve patient outcomes.

be responsible for undertaking a wide range of reception duties and the

provision of general support to the multidisciplinary team. Duties can include, but are not limited to,

greeting and directing patients, effective use of the appointment system,

booking appointments, the processing of information and assisting patients as

required.

act as the central point of contact for patients, be responsible for the

distribution of information, messages and enquires for the clinical team and

external agencies such as secondary care and community service providers.

Patient Support: Act as the first

point of contact for patients, providing information and assistance with

navigating healthcare services.

Appointment Coordination: Schedule and manage

patient appointments, ensuring they are booked with the appropriate

healthcare professional.

Care Coordination: Work with GPs and

other healthcare providers to coordinate patient care, including referrals to

specialists and community services.

Information Provision: Provide patients

with information about available services, health resources, and self-care

management.

Communication: Maintain clear and

effective communication with patients, healthcare providers, and other

stakeholders.

Record Keeping: Accurately update

and maintain patient records and appointment schedules.

Problem Solving: Address patient

queries and concerns, escalating issues to the appropriate healthcare

professional when necessary.

Generic Responsibilities

All staff at this organisation

have a duty to conform to the following :

A good attitude and positive

action towards equality, diversity and inclusion creates an environment where

all individuals can achieve their full potential. Creating such an environment is important

for three reasons, it improves operational effectiveness, it is morally the

right thing to do, and it is required by law.

Patient and their families have

the right to be treated fairly and be routinely involved in decisions about

their treatment and care. They can

expect to be treated with dignity and respect and will not be discriminated

against on any grounds, including age, disability, gender reassignment,

marriage and civil partnership, pregnancy and maternity, race, religion, or

belief, sex or sexual orientation.

Safety, Health, Environment and

Fire (SHEF)

This organisation is committed

to supporting and promoting opportunities for staff to maintain their health,

wellbeing and safety.

Experience

Essential: - Experience in reception, administration, customer service or a healthcare setting.

Desirable: - Previous experience in general practice or the NHS would be helpful, but full training will be provided for the right candidate.

Qualifications

Desirable: - Previous experience in general practice or the NHS would be helpful, but full training will be provided for the right candidate.