Medical Receptionist/Administrator

We are looking for receptionist's with the following qualities to assist our practice in providing excellent patient care and support the practice to achieve outstanding service.

The successful applicants will work within the administration team, supporting the clinical staff and each other to deliver a high quality service to patients and other health care professionals. Though based primarily in one section, the post holder may be required to work in other sections of the department where support is needed, including across both sites. They will be required to follow established procedures and work under supervision but use their own initiative and take responsibility for themselves and the quality of their own work.

Key Responsibilities Reception

Greeting patients and handling telephone/email enquiries in a professional & friendly manner

Booking, amending, and cancelling appointments using our clinical system (SystmOne)

Processing prescriptions, referrals, and other administrative tasks

Handling patient records, ensuring confidentiality and accuracy

Supporting clinicians with administrative tasks, including medical coding and summarising records

Previous experience in a GP surgery or healthcare environment (desirable but not essential)

Desirable Skills & Experience

Proficiency in IT systems and ability to quickly learn practice software - SystmOne, AccuRx

Excellent organisational skills and attention to detail

Dewerstone Medical Group consists of two GP Practices - Budshead Medical Practice and Oakside Surgery. Successful applicants will be expected to work across the two sites.

Experience