Medical Receptionist

The successful candidate will provide reception duties for the practice, and communicate with patients, doctors and other clinical staff in a courteous, efficient and effective way. They will receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of duties to assist in the smooth running of the Practice, in accordance with agreed procedures, protocols and timescales. For a full list of duties, please refer to the job description. Previous experience in a busy receptionist role or customer service environment is desirable although full training will be given.

a)

To welcome patients

in a friendly manner and monitor the flow of patients into consulting and

treatment rooms.

b)

Answer incoming

phone calls.

c)

Signpost patients

to the most appropriate service for their needs.

d)

Make appointments

for patients in accordance with the practice protocol.

e)

Ensure that

patients with an urgent need are seen in a logical and non-disruptive manner in

accordance with the practice protocol.

f)

Explain practice

arrangements and formal requirements to new patients and those seeking

temporary cover, ensure procedures are completed.

g)

Advise patients in

advance (where possible) of relevant charges for private services, accept

payment and issue receipts for same.

h)

appropriately to all queries and requests for assistance from patients and

other visitors.

i)

Enter requests for

home visits in the appropriate recording system, stating time received and

including all relevant information and where necessary refer to the Duty

Doctor.

j)

Assist with queries

regarding prescriptions and refer complex queries to the prescribing team..

k)

Ensure reception

and waiting areas are kept neat and tidy.

l)

To conduct oneself

in a professional manner maintaining courtesy, discretion and patience at all

times.

m)

Attend staff

meetings and carry out any other delegated duties considered appropriate to the

post by the Operations Manager

n)

To be flexible and

work with colleagues to cover for absence due to holiday and sickness.

2.

a)

Ensure total

familiarity with all appointment systems in effect, including regular and incidental

variations.

b)

Book appointments

ensuring sufficient information regarding the reason for the appointment (where

appropriate) is recorded in accordance with the practice protocol.

a)

Where records are

computerised, data input should be accurate and identifiable by always using

personal ID login. ID login should be

maintained by changing login ID when prompted by the system.

4. Start and end of day

Procedures

a)

May complete

opening and closing procedures in accordance with the duty rota.

a) Undertake training where relevant to

the tasks and responsibilities associated with the role and under the direction of your manager.

Perform any duty specifically delegated by your manager

as being properly the responsibility of the role.

The tasks and

responsibilities in this job description may change in the light of

developments within the practice or practice and are subject to review.

Weymouth Bay Medical Practice is a large friendly GP practice in

Weymouth, Dorset (previously known as Royal Crescent and Preston Road Practice

and Dorchester Road Practice) and both practices were inspected previously and

were rated as Outstanding and Good by the Care Quality Commission.

We are

committed to continually improve the patient experience, whilst achieving high

quality services and implementing innovative change and are looking to expand

our reception team to support the Practice in doing this.

Practice looks after 26,500 patients with 3 purpose-built surgeries, one in the

town centre of Weymouth (Royal Crescent Surgery), one in Lodmoor (Dorchester

Road Surgery) and one on the outskirts, in the area of Preston (Preston Road

Surgery). We are a training practice

with a dedicated team of 22 GP Partners and 60 nursing and administrative

staff, and we value the contribution of each staff member.

Knowledge and skills

Desirable: - Systmone user skills; - Problem solving & analytical skills

Qualifications

Essential: - Good standard of secondary education

Desirable: - GCSE Mathematics & English (C or above); - AMSPAR Receptionists Qualification

Experience

Essential: - Experience of working with the general public