Medical Receptionist

• Meeting and greeting patients and visitors
• Booking appointments and taking general enquiries by telephone and face to face
• Completing/ following up on tasks sent by the clinician.
• General administrative duties (Emailing, Copying, Printing)
• Liaising with internal and external stakeholder to provide patient care

• To provide high-quality administrative and patient support as part of the reception and admin team at Rother House Medical Centre. This role ensures smooth communication between patients, clinical staff, hospitals, and other healthcare providers, while maintaining confidentiality and excellent customer service.

• Deal with a wide range of patient requests, including making appointments, handling medication or referral queries, and responding to general enquiries.
• Interact with patients both in person at the reception desk and over the phone in a professional and courteous manner.
• Ensure requests are accurately recorded and directed to the appropriate team member when necessary.
• Communication with Secondary and Private Care:
• Respond to emails from hospitals and private providers, actioning any required follow-ups such as booking appointments or sharing relevant information with clinicians.
• Referrals & Administrative Support:
• Assist in preparing and sending referrals to local NHS and community services.
• Print letters, test results, or other documents as required, and ensure they are passed on to the appropriate person (patients, clinicians, or external services).
• Clinical Team Support:
• Help support clinicians by following up on tasks such as booking appointments, providing additional patient information, or liaising with external services to obtain updates.
• Maintain accurate records of any actions taken and ensure timely completion of tasks.

• General Practitioners (GPs)
• Practice Nurses
• Healthcare Assistants (HCAs)
• Administrative and Reception Staff

• Physiotherapists
• Clinical Pharmacists
• Care Coordinators
• Health and Wellbeing Coaches
• General Practice Assistants (GPAs)
• Mental Health Practitioners

• Eligibility for the NHS Pension Scheme
• Access to the Blue Light Card, offering discounts and perks for NHS workers

Essential

• GCSE grade A* - C in English and Maths Excellent Communication Skills Strong Customer Service Skills Strong organisational and multitasking abilities Attention to detail and accuracy Ability to handle confidential information with professionalism Comfortable working as part of a team and independently

Desirable

• Strong Written and verbal communication skills Strong Customer Service Skills Strong organisational and multitasking abilities Attention to detail and accuracy Ability to handle confidential information with professionalism Comfortable working as part of a team and/or independently
• Desirable criteria
• Basic IT Skills ( Microsoft word /excel / Emails)