Medical Receptionist
Pike View Dr Malhotra & Partners
Bolton, BL6 5PYView on map(opens Google Maps in a new tab)
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
14 October 2026
15 days leftJob description
Pike view- Dr Malhotra & Partners require a new team member to join our existing reception team, we are looking for an enthusiastic, well organised me...
The successful candidate will be responsible for being the first point of contact for patients and ensuring they are directed to the appropriate clinical team or service. The role requires someone who can multitask, remain calm and organised under pressure, and work effectively to meet the demands and deadlines of a busy reception environment.
Previous experience in reception or customer service, preferably within primary care, would be desirable. However, full training will be provided on our clinical system, EMIS, as well as the practice's processes and procedures.
- Deal with patients by telephone and face-to-face at reception, providing a friendly, professional and helpful service.
- Book appointments and direct/triage patients to the appropriate clinical personnel or service.
- Take and accurately record messages for clinical and administrative staff.
- Process prescription requests in accordance with practice procedures.
- Monitor practice emails and action or forward correspondence as appropriate.
- Order pathology supplies and maintain appropriate stock levels.
- Photocopy, scan and upload patient documents and information to the appropriate patient record.
- Complete general day-to-day administrative duties as directed by the Practice Manager.
- Contact patients as requested by clinicians to action tasks or follow-up information recorded in the patient's notes.
- Receive patient samples for testing, ensuring patient details are checked and recorded accurately.
- Ensure reception areas are kept clean, tidy and ready for use by colleagues and patients.
- Provide a clear handover of any unresolved, outstanding or urgent matters to the appropriate colleague.
- Provide cover for colleagues during periods of annual leave or sickness as required.
- Work flexibly as part of the wider reception and administrative team to support the smooth running of the practice.
We are a medium sized practice supported by an excellent clinical and administration team. We are also a GP training practice, we achieve high QOF, Bolton Quality Contract and other Enhanced Services along with working as part of the Horwich PCN.
Knowledge and skills
Essential: - Good communication skills
Desirable: - IT skills, previously worked with clinical software EMIS.
Experience
Essential: - Experience of working on reception or in customer service.
Desirable: - Experience of working in a GP practice.
Qualifications
Essential: - Good basic education GCSE qualifications or equivalent, preferably in English and Mathematics, Good IT skills, Keyboard ability, knowledge and accuracy.
Desirable: - Recognised qualification in Reception or Business Studies.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
25 September 2026
Last checked
29 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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