Medical Receptionist

& passing on messages in an accurate & timely manner to clinical & managerial staff as well as passing on all requests for home visits to the appropriate clinician, ensuring

careful recording of all relevant details.

Updating

patient details as requested in an accurate & timely manner.

Liaising

with other outside agencies including hospitals, ambulance control, out of

hours services or other bodies by telephone or email.

Receptionist Job Description

Post: Medical Receptionist

Accountable to: Practice Manager & Assistant Practice Manager

Place of work: Norwood Medical Centre

To

provide a high-quality front-line reception service to our patients and

colleagues and to ensure the day-to-day activities are performed in a timely

and efficient manner.

As

a receptionist you are the first point of contact for people contacting the

surgery and it is vital that you project a positive, friendly and professional

image to patients and other visitors.

Ensure an

effective and efficient reception service is provided to patients and other

visitors to the practice.

Organise and

plan room usage on the day.

Deal with all

general enquiries from patients, doctors, staff and other agencies, explaining

surgery procedures, making new and follow-up appointments over the telephone or

with direct patient contact.

Care

navigate and direct patients to the most appropriate source of help.

requests for repeat prescriptions and ensure they are processed as per our

protocol within 48 hours.

Opening mail

and ensuring that it is directed to the correct recipient as soon as possible.

Setting out

letters, new prescriptions and repeat prescriptions for checking by the doctor

before collection by the patient or sending to the pharmacy.

Filing and

extracting patients records and any documents relating to these be it from

paper or electronic records.

patient information accurately and in a timely manner onto the patient record or

clinical system.

Dealing with

the incoming post and other forms of communication, scanning and distributing

it to the appropriate members of the practice team.

and passing on messages in an accurate and timely manner to clinical and

managerial staff.

Pass on all requests

for home visits to the appropriate clinician, ensuring careful recording of all

relevant details.

Explain the

registration process and formal requirements to new patients and those seeking

temporary cover and ensure procedures are followed.

Registration

and documentation of new patients to the practice, including reorganisation of

patient notes when they are received.

Updating patient

details as requested in an accurate and timely manner.

with other outside agencies including hospitals, ambulance control, out of

hours services or other bodies by telephone or email.

Keeping the

consulting rooms and the reception areas adequately supplied with stationery

and necessary equipment.

Tidying the

reception areas at the end of a session, ensuring that any urgent or

outstanding messages and tasks are passed over to incoming colleagues for

completion.

Opening and

closing surgery premises, checking heating and ventilation in waiting areas and

switching on/off computers in reception and consulting areas.

Responsibility

for checking and securing the premises, setting the security alarm.

Flexible to

cover when needed for holidays, sickness and other absences.

Willingness

to adopt and contribute to new processes.

In the

course of seeking treatment, patients entrust us with, or allow us to gather,

sensitive information in relation to their health and other matters. They do so in confidence and have the right

to expect that staff will respect their privacy and act appropriately.

In the

performance of the duties outlined in this job description, the post-holder may

have access to confidential information relating to patients and their carers,

practice staff and other healthcare workers.

They may also have access to information relating to the practice as a

business organisation. All such information from any source is to be

regarded as strictly confidential.

relating to patients, carers, colleagues, other healthcare workers or the

business of the practice may only be divulged to authorised persons in

accordance with the practice policies and procedures relating to

confidentiality and the protection of personal and sensitive data.

The post-holder will assist in promoting

and maintaining their own and others health, safety and security as defined in

the practice Health & Safety policy, the practice Health & Safety manual,

and the practice Infection control policy and published procedures. This will

Using personal security systems within

the workplace according to practice guidelines.

Identifying the risks involved in work

activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update

Using appropriate infection control

procedures, maintaining work areas in a tidy and safe way and free from hazards.

Actively reporting health and safety

hazards and infection hazards immediately when recognised.

Keeping own work areas and general/patient

areas clean and tidy, assisting in the maintenance of general standards of

cleanliness consistent with the scope of the job holder's role.

Undertaking periodic infection control

training.

Reporting potential risks identified.

Demonstrate due regard for safeguarding

and promoting the welfare of children.

Equality and diversity

The post-holder will

support the equality, diversity and rights of patients, carers and colleagues,

Acting in a way that recognises the importance of

people's rights, interpreting them in a way that is consistent with practice

procedures and policies and current legislation.

Respecting the privacy, dignity, needs and beliefs of

patients, carers and colleagues.

Behaving in a manner that is welcoming to and of the individual

is non-judgmental and respects their circumstances, feelings, priorities and

rights.

Development

The post-holder will participate in any training

programme implemented by the practice as part of this employment, such training

Participation in an annual individual performance

review, including taking responsibility for maintaining a record of own

personal and/or professional development.

Taking responsibility for own development, learning

and performance and demonstrating skills and activities to others who are

undertaking similar work.

Quality

The post-holder will strive to maintain quality within

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own

actions, either directly or under supervision.

Contribute to the effectiveness of the team by

reflecting on own and team activities and making suggestions on ways to improve

and enhance the teams performance.

Work effectively with individuals in other agencies to

meet patient needs.

We are a six partner GMS teaching

practice in the North of Sheffield with a practice population of approximately

9,700 patients, our team also includes 4 salaried GPs, 5 practice nurses, 2 Health Care assistants and a team of reception, secretarial

and admin staff. We have a spacious,

modern building.

Both formal and

informal communication is an important part of the way our practice runs.

The practice is a high QOF achiever and

has a good CQC rating.

Experience

Essential: - Previous reception or customer care experience; - Experience of working with the general public

Desirable: - Experience of working in Primary Care or other health care setting; - Experience of working within a changing environment; - Care navigation and signposting

Knowledge and Skills

Desirable: - EMIS user; - Ability to use and decipher read codes; - Previous use of medical terminology

Knowledge and Skills

Desirable: - EMIS user; - Ability to use and decipher read codes; - Previous use of medical terminology

Qualifications

Essential: - English and Maths GCSE A to C or equivalent

Desirable: - Customer care or Administration qualification or equivalent

Knowledge and Skills

Desirable: - EMIS user; - Ability to use and decipher read codes; - Previous use of medical terminology