Medical Receptionist
Keats Group Practice
London, NW3 1NRView on map(opens Google Maps in a new tab)
Salary
£14.80
Contract
Permanent
Hours
Not specified
Closing date
19 October 2026
20 days leftJob description
A medical receptionist is the primary representative of our GP Practice. A medical receptionist will need to be capable of handling stressful situatio...
The following are the core responsibilities of
the Receptionist. There may be, on occasion, a requirement to carry out other
tasks. This will be dependent upon factors such as workload and staffing
Levels
a.
Maintain
and monitor the practice appointment system
b.
Process
personal, telephone and e-requests for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
Code
data on the clinical IT system
g.
Photocopy
documentation as required
h.
Data
entry of new and temporary registrations and relevant patient information as
required
i.
Input
data into patients healthcare records as necessary
j.
Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team
k.
Manage
all queries as necessary in an efficient manner
l.
Carry
out system searches as requested
m.
Maintain
a clean, tidy, effective working area at all times
n.
Monitor
and maintain the reception area and notice boards
o.
Support
all clinical staff with general tasks as requested
be responsible for undertaking a wide range of reception duties and the
provision of general support to the multidisciplinary team. Duties can include, but are not limited to,
greeting and directing patients, effective use of the appointment system,
booking appointments, the processing of information and assisting patients as
required.
To act as the central point of contact for patients, be
responsible for the distribution of information, messages and enquiries for the
clinical team, liaise with multi-disciplinary team members and external
agencies such as secondary care and community service providers.
The following are the core responsibilities of
the Receptionist. There may be, on occasion, a requirement to carry out other
tasks. This will be dependent upon factors such as workload and staffing
Levels
a.
Maintain
and monitor the practice appointment system
b.
Process
personal, telephone and e-requests for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
Code
data on the clinical IT system
g.
Photocopy
documentation as required
h.
Data
entry of new and temporary registrations and relevant patient information as
required
i.
Input
data into patients healthcare records as necessary
j.
Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team
k.
Manage
all queries as necessary in an efficient manner
l.
Carry
out system searches as requested
m.
Maintain
a clean, tidy, effective working area at all times
The practice is a 3 GP Partner practice with a number of salaried GP's with 1 Health Care Assistant and 1 Practice Nurse.
Experience
Essential
- The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a.Maintain and monitor the practice appointment system b.Process personal, telephone and e-requests for appointments c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d.Signpost patients to the correct service e.Initiating contact with and responding to, requests from patients, team members and external agencies f.Code data on the clinical IT system g.Photocopy documentation as required h.Data entry of new and temporary registrations and relevant patient information as required i.Input data into patients healthcare records as necessary j.Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team k.Manage all queries as necessary in an efficient manner l.Carry out system searches as requested m.Maintain a clean, tidy, effective working area at all times n.Monitor and maintain the reception area and notice boards o.Support all clinical staff with general tasks as requested
Qualifications
Essential
- Person specification Receptionist Qualifications Educated to GCSE level or equivalent GCSE Mathematics and English (C or above) Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of MS Office applications Clinical IT system user skills Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Personal qualities Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
29 September 2026
Last checked
29 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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