Medical Receptionist

This role may involve working across multiple practice sites within Hartlepool and occasional lone working once competent. The successful applicant must be available to work between the hours of 8:00am and 6:00pm on a rota basis.

All appointments are subject to a satisfactory Disclosure and Barring Service (DBS) check.

If you are passionate about providing excellent patient care and customer service and would like to join a friendly and progressive practice, we would love to hear from you.

Undertake all aspects of reception and

administrative duties across ALL McKenzie Group Practices, including potential

lone working.

undertake these duties without direct supervision, working within broad

procedural guidelines.

ensure that total confidentiality is maintained in that no information about

patients, either medical or personal, is disclosed to persons other than those

employed by, or attached to, the Practice for which such information is

relevant.

communications are extremely important within the practice, with both patients

and with outside agencies and you will be expected to help ensure that everyone

who you come into contact with, holds the practice in high regard. Absolute discretion is required in protecting

patients confidentiality.

provide a professional, courteous and efficient first point of contact for

McKenzie Group Practice/Gladstone House Surgery for patients seeking health

information or healthcare assistance.

general enquiries from patients/agencies/healthcare workers in a professional

and efficient manner via all routes e.g. face to face/telephone/online.

Book

a wide range of appointments for patients accessing services.

Care

navigation.

Using

eConsultation and eLite for patients.

with requests for prescriptions in conjunction with the Meds team ensuring

requests for prescriptions are dealt with within two working days or ordering.

Grant

access to online services in line with practice policy.

Booking

of home visits as per practice policy.

electronically to SPA via SystmOne.

out the process of new patient registrations and be familiar with relevant

documentation required and carry out initial registration onto the SystmOne.

TPP SystmOne clinical system and decision support software as required for all

patient contacts registered/non-registered.

Use

clinical coding for recording on patients electronic record as required.

Summarise

medical records.

Sending

of Notification of Infection Diseases forms to HPA Agency via email.

Inform

patients of test results and any actions required, chase up if necessary.

Deal

with blue light ambulance requests.

Booking

an interpreter when required.

Calling

and recalling patients as part of the practice recall system.

Recognise

through appropriate training and use of decision tools as required urgent and

emergency patient conditions and direct patients to the appropriate clinician

or emergency services.

Maintain

an efficient filing system of patients medical records where required.

efficient filing systems of office and Medical Centre documentation.

Contribute

to the smooth and efficient delivery of healthcare services by providing

signposting, using information systems appropriate to patient need.

and retrieval of data using computer systems, ensuring all information is

recorded accurately.

from the practice list, print off computer records and merge with original

records folder and return to PCSE for patients leaving the practice list.

Scanning

documents into clinical and office computer systems.

Documenting

requests for medical reports/patient information.

Deal

with amendments to patients details, including change of name, address and

telephone number.

computers/rooms/reception area ready for use at the beginning of each day and

all systems securely closed down at the end of a working day.

ample supply of sample forms and bottles, ICE paper etc. are kept in reception.

Update

collection folder, remove any old forms/letters and file in patients notes.

Advise

patients of relevant charges for private services in accordance with the Non

NHS fees policy, accept payments for these and issue receipts for the same.

Deals

with and action any change of addresses.

Take

part in Medical centre meetings/training/1:1s and development of the service.

Undertake

further training and development as identified at an individuals personal

development review.

an annual performance appraisal and work to personal performance objectives.

Maintain

strong links through multi-agency working.

Ensuring

patient information is reported back to patients own practice in agreed time

lines where relevant.

Attend

all statutory and mandatory training.

Take

on any other duties consistent with the development of the role as required.

Opening

of internal post and sorting as per practice protocol.

and closing up of the surgery each working day ensuring consulting rooms and

tidy and secure.

Making

tea/coffee for staff.

is not intended to be an exhaustive list of duties and responsibilities of the

post and the post holder may be requested to carry out any other duties

appropriate to the post.

The post may change over time to

meet business requirements and the job description may be changed after

consultation with the post holder at any time.

Carry

out routine checks to ensure your workstation is clean and tidy at the start

and end of your shift.

all equipment in your workstation is operational and up to date and report any

issues to your line manager.

that confidential patient information is stored and handled according to

protocol and report any concerns to your line manager.

in promoting and maintaining your own and others health, safety and security

as defined in the Practice Health and Safety policy. Ensure that any hazards in your working area

are reported immediately to your line manager.

Ensure

patient and Practice information is kept confidential and secure at all times,

in accordance with the Information Security and Confidentiality protocols

participate in training sessions to ensure administrative, clinical and

computer skills are kept up to date with current technology and practice.

participate in regular appraisal meetings.

participate in regular team meetings.

To

support the equality, diversity and rights of patients, carers and colleagues

according to Practice protocol.

To

work in partnership with our patients to help them achieve better health

outcomes.

offer a polite, friendly and efficient level of customer service to all our

patients.

To

treat patients, colleagues and visitors with dignity and respect at all times.

listen to feedback from patients and colleagues whether this be a complaint,

comment or compliment and if it cannot be dealt with immediately, ensure it is

reported immediately to a member of the Practice Management Team.

work within the guidelines set by CQC to ensure that the Practice is

safe, efficient and provides the best possible care for patients.

offer suggestions to the management team on how we can improve, progress

and develop all processes relating to CQC.

Any

other duties as may be determined by the Business Manager and Partners.

At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.

As part of this support, we are hosting this job advert on behalf of McKenzie Group Practice.

Application Criteria

Desirable: - Previous experience working in a GP practice or healthcare setting.; - Familiarity with SystmOne.; - Previous reception or administrative experience.